Avaya Cloud Office vs. Cisco Webex: Finding your ideal Unified Communications as a Service (UCaaS) platform

"Vs," for versus, against a dark background with a lighter blue streak running between the V and S.If you’re searching for a Unified Communications as a Service (UCaaS) platform for your company, there are plenty of options in the cloud phone system marketplace. As you consider which software makes the most sense for your business, it helps to see how they compare side-by-side. That’s why in our “versus” blog series, we’ll illustrate how leading UCaaS solutions stack up against each other with objective matrices.

In this blog entry, we’ll look at how Avaya Cloud Office (ACO) compares with Cisco Webex as a UCaaS supplier. Before you take a look at the matrix, here’s a brief overview of each company.

UCaaS profile: Avaya

Avaya unified communications logoBased in Silicon Valley, CA, Avaya has over 130 million unified communication lines. Avaya Cloud Office by RingCentral – part of the Avaya OneCloud portfolio – is an all-in-one solution for calling, messaging, meetings and more. The software offers an intuitive unified communications experience across all devices, promoting productivity whether end users work from home, on the go, or in the office.

If you’re choosing between RingCentral alone or ACO by RingCentral, the latter makes sense if you’ve already invested in Avaya J Series phones since they’re compatible with the ACO platform. Additionally, opting for ACO by RingCentral is advantageous if you already have an on-premises Avaya phone system and would like to connect it to your UCaaS software for a hybrid setup.

On top of that, you’ll benefit from deploying a solution from a forward-thinking provider: Avaya CEO Jim Chirico has told CRN that the company now has a “cloud-first” mindset and is focused on breaking records as a leading enterprise communications supplier.

However, if you’ve already invested in telephony infrastructure that isn’t compatible with Avaya, it might be best to pass on ACO.

UCaaS profile: Cisco

Cisco, based in San Jose, CA, is a leading networking, collaboration, security, and cloud computing solutions provider. Cisco Webex has earned recognition as a top collaboration application for calling, messaging, meetings and more. The secure and reliable software supports productivity from anywhere in today’s era of hybrid and remote work.

While you can obtain Webex directly from Cisco, we recommend considering managed service providers (MSPs) because they frequently deliver the same solution with superior SLAs and back-end guarantees. Engaging with one of these Cisco service providers can give you access to exceptional wraparound services, additional consulting, and ongoing solution management.

ProviderAVAYA Cloud Office by RingCentralCisco Webex
HQSupplier’s headquartersDurham, NCCisco Webex
# of EmployeesSize of supplier by employee count7,90076,000
Public / PrivatePrivately owned or publicly tradedPublic: AVYAPublic: CSCO
Seats in ServiceNumber of licenses deployed2MConfidential
Gartner Magic Quadrant 2022This provider’s placement in Gartner’s Magic Quadrant for the industryLeaders (RingCentral)Leaders
Sweet SpotIdeal opportunities for the provider5-5,000 seats250-1,000 seats
Key AcquisitionsCompanies acquired and integrated into the supplier’s offeringAvaya Cloud Office powered by RingCentralBroadsoft
Datacenter LocationsLocation of supplier’s data centers

APAC: Asia-Pacific

EMEA: Europe, Middle

East, Africa

LATAM: Latin America

NA: North America

NA: Atlanta, Chicago, Dallas, Miami, New York, San Jose, Toronto, Vancouver, Vienna (VA)

EMEA: Amsterdam, London, Zurich

APAC: Singapore, Sydney, Tokyo

LATAM: Rio de Janeiro

NA: Chicago, Council Bluffs (IA), Dallas, Los Angeles, New York

EMEA: Amsterdam, Frankfurt, London

APAC: Melbourne, Osaka, Sydney, Tokyo

Compatible HandsetsIP phones supported and/or resold by supplierAvaya J-series, B199Cisco
PlatformDoes provider leverage a proprietary/native platform or leverage a platform via third-party partnership?ProprietaryCisco Broadcloud
ComplianceRegulatory compliances the supplier meetsCyber Security, FINRA, GDPR, HIPAA, HITRUST CSF, PCI, SOC 2, SOXCS, GDPR, HITRUST, ISO 27001/27017/27018, SOC 2/3
GDPR ComplianceAbility to comply with new EU standardYesYes
Contact CenterContact center solutions the supplier offersAvaya OneCloud CCaaSCisco UCCE, UCCX, Webex CC
Key System EmulationCan imitate Key Phone System functionalityYesNo
SIP Trunking AvailableDoes the supplier offer SIP trunking services for onpremises PBXs?Roadmap (2022)Yes – Cisco offers PSTN services sold through Cisco VARs
CRM / ERP / Ticketing App Integration3rd-party SaaS solutions with which the supplier has pre-built integrationsSalesforce, Bullhorn, HubSpot, Microsoft Dynamics, NetSuite, Oracle Sales Cloud, ServiceNow, Zendesk, ZohoSalesforce, Microsoft Dynamics, ServiceNow, SugarCRM, Zoho

Full List Here

Productivity App Integration3rd-party mail/collaboration solutions with which the supplier has pre-built integrationsGoogle Workspace, Microsoft/Office365, Slack, Microsoft TeamsGoogle Workspace, Microsoft/Office365
Microsoft Teams IntegrationsSupplier’s capability with Microsoft TeamsDirect Routing for PSTN access Bot integration Embedded Softphone Dialer (Teams webversion)Embedded Softphone Dialer
SD-WAN OfferingsSD-WAN technologies that these providers offer and manage themselves.noneavailable via providers
Circuits OfferedDo these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and/or SIP trunking?If yes, please specific which ones.yes; dedicated voice circuits and SIP trunkingn/a
Bring Your Own MPLSIf MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply.yesn/a
Notable ClientsKey customer wins (references available upon request)Available Upon RequestCisco Case Studies
Top Customer VerticalsVerticals in which supplier has historically had the most successHealthcare, Public Sector, Retail, and Financial ServicesEducation, Healthcare, Technology
On-Site Implementation / TrainingDoes the supplier charge extra for these services?YesPartner-driven
Implementation OverviewDescription or link providing further detailAvailable Upon RequestPartner-driven
DowndetectorCollection of reports offering real-time status and outage informationDowndetector: Avaya Cloud Office (RingCentral)Downdetector: Webex
Collaboration Solutions AvailableNative and/or 3rd-party resale options offered by supplierAvaya-branded RingCentral VideoCisco Webex App
DifferentiatorsUnique features of the providerAvaya only PBX features and service, Avaya OneCloud CCaaS and CPaaS – Proprietary to AvayaWebex Calling is covered by Cisco’s Flex software subscription and supports Cisco 68xx/78xx/88xx handsets as well as the Webex App softphone

Not purchased directly from Cisco; must source through Cisco partners/VARs or service providers

Flex agreements are 3-year minimum terms

If sourced through Cisco VAR/partner, Cloud Connected PSTN (CCP) vendors Intelepeer, OneStream, and NTT can provide PSTN calling plans

If sourced through service providers, service providers connect Cisco Call Control to their SIP core for PSTN calling

Webex Calling does support local gateways, opening opportunities for Trusted Advisors to sell circuits and SIP trunks

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As a trusted partner of both Avaya and Cisco, Stratosphere Networks can help you determine which UCaaS provider best fits your business. Our technology advisors have experience deploying both suppliers’ solutions and can identify the ideal option for your organization after conducting a thorough assessment of your current needs and goals.

Additionally, because of our price parity guarantee, working with us won’t cost you any more than going straight to the supplier. Explore our advisory process today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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