Another year is almost over. As we consider the months behind us and prepare for 2023, Stratosphere would like to thank everyone who read our blog in 2022. Of the many posts we published on various IT topics, the following received the highest number of views.
1. Why you need to disable inactive accounts right now: The cybersecurity risks of ‘ghost accounts’
Inactive or “ghost” accounts that still have access to your network can create opportunities for cybercriminals to sneak in and access sensitive information.
2. How to measure CX: 7 key customer experience metrics to monitor
These key performance indicators for customer experience can help you assess whether
you’re succeeding at delivering exceptional service.
3. What you should know about hyperscalers
Hyperscale computing has risen to prominence as cloud solutions have become more popular.
4. Why your contact center needs workforce engagement management (WEM) tools
Many cloud contact center platforms include workforce engagement management features to improve agent retention, boost job satisfaction, and enhance customer service and CX.
5. What the new commerce experience for Cloud Solution Provider partners means for Microsoft 365 clients
Microsoft streamlined the purchasing process for partners by migrating seat-based online services like Microsoft 365, Windows 365, Power Platform, and Dynamics 365 to the new commerce experience.
6. Disadvantages and advantages of multi-cloud
Consider the potential benefits and drawbacks before implementing a multi-cloud strategy for your business.
7. Top 10 blog posts to read for Cybersecurity Awareness Month 2022
This year’s top cybersecurity posts covered everything from cloud security posture management to strengthening your security awareness program to ransomware attack prevention.
8. Considering business fiber internet services? Ask yourself these 4 essential questions first
If you’re thinking about purchasing business fiber internet, ask yourself these critical questions first about your budget, bandwidth needs, and more.
9. What’s the difference between VoIP and UCaaS? How to determine which is right for your business
Learn how to determine whether VoIP or Unified Communications as a Service (UCaaS) makes more sense as a traditional PBX alternative for your organization.
10. Want to deliver a better customer experience? Consider these 4 types of CX solutions
The right technologies and services (e.g., cloud contact center software) can help your company deliver an exceptional CX and achieve lasting success.
We’re looking forward to continuing to cover new and emerging technology trends in 2023. Thanks for reading, and don’t hesitate to reach out if you have any suggestions for topics we should cover in the future or comments about the posts included in this round-up. We’re happy to serve as your source of trusted technology advice. Connect with our team by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
