Tech Talks: The Business Benefits of Avaya IP Office in the Cloud

Avaya unified communications logoIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

It’s been an eventful year for Avaya so far. At the technology company’s annual conference, Avaya ENGAGE, earlier this year, the leading communications solution provider announced the formation of Avaya Cloud, a new organization entirely focused on cloud-based solutions and services. The formation of this unit and the company’s decision to focus on public, private, and hybrid cloud offerings was exciting news in the realm of unified communications (UC).

During a recent lunch and learn event, our team learned about Avaya Cloud and the organization’s expanded cloud-based offerings. Here’s a quick recap of what we covered.

Provider Overview: Avaya’s New Cloud-Focused Organization
Avaya Cloud debuted this past January following Avaya’s restructuring and launch as a publicly traded company. Meant to strengthen and expand the organization’s presence in the cloud solution provider space, the new unit has one main mission: driving cloud solutions and services for Avaya. Avaya Cloud Senior Vice President and General Manager Mercer Rowe previously worked for IBM, where he served as vice president of strategic partners for the company’s Watson and cloud platforms. Rowe is now responsible for private, public and hybrid cloud solutions.

Additionally, in March, Avaya launched its Cloud Master Agent program to accelerate cloud sales to small and midsize businesses. Under the program, sales agents connect businesses with Avaya, which then handles the rest of the transaction, including contracting, provisioning, managing and billing.

Featured Offering: Avaya IP Office in the Cloud
With Avaya Cloud IP Office, your business can gain access to a modern communications solution that offers scalability, flexibility, and per-user, operating expenditure based pricing. The features and benefits of leveraging this solution include the following:

  • Option to preserve existing investments in phones if you’re already an Avaya client.
  • Handset credit promotion available that involves a free phone for every user for businesses that don’t already have Avaya equipment (contact our sales team for details, since terms and restrictions apply).
  • Hybrid cloud structure that allows for seamless integration between on-premise and cloud-based services.
  • Advanced security to protect your company from cybercrime and data breaches.
  • Enhanced operations due to a full stack solution for cloud-based voice, contact center management and UC.
  • Support services from Avaya as well as overlay from the Stratosphere team to fill in any gaps (e.g., white glove service).
  • And more!

If you’d like more information about offerings from Avaya Cloud, don’t hesitate to contact our expert team today. Our techs not only have in-depth knowledge of Avaya solutions but also can serve as your company’s trusted advisers and help you find cloud-based solutions and services that meet your organization’s unique needs. Our extensive partner network and experience working with a wide variety of cloud offerings means we can objectively assess the pros and cons of different options for your business – something you wouldn’t get by engaging directly with vendors. Feel free to reach out to us by emailing or calling 877-599-3999.

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