To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
A global healthcare company lacked visibility into their unified communications (UC) systems, which consisted of a mix of legacy and new solutions serving end users across a wide geographic area. The business was often only aware of a UC performance issue once users complained, and it took 16 engineering hours on average to fix the problem.
The company turned to one of our trusted partners for a UC performance monitoring platform. With the new tool in place, they gained the ability to pinpoint and solve issues proactively. The solution identified congestion caused by legacy systems and routes as the root of their problems, and the company performed the upgrades needed to optimize operations.
If you’d like to improve UC performance and minimize downtime, you should consider deploying the same experience management solution. Our technology advisors recently met with the supplier to discuss how their real-time monitoring capabilities for collaboration systems can benefit businesses. Here’s everything you should know about the provider’s background and portfolio.
Provider overview
This Australian company has worked to simplify technology management and maximize return on investment for businesses since 1998. Focusing on real-time oversight for critical applications and computer systems, they serve thousands of enterprises globally (including more than 120 Fortune 500 customers) and have over 200 staff members in 5 countries. In addition to experience management for collaboration solutions, they also offer solutions for monitoring payment transactions and business-critical infrastructure.
Featured offering: Real-time UC performance monitoring and experience management
This product offers high visibility across your entire UC ecosystem, including multiple suppliers and cloud-based, on-premises, and hybrid platforms. Gain insight into collaboration platforms and infrastructure from the following providers:
Notable advantages of this experience management solution include the following:
- Real-time issue identification
- Rapid video and voice problem remediation
- Real-time issue diagnosis and troubleshooting
With this solution in place, you can achieve an approximately 49 percent decrease in outages by identifying video and voice quality issues up to 79 percent faster.
Our trusted advisors can assist you if you want to learn more about UC analytics and performance monitoring solutions. With extensive IT solution experience, a vast partner network, and access to advanced tools, we can generate objective comparison matrices and quickly identify the best options for your organization based on your needs and goals. On top of that, our price parity guarantee means working with us won’t cost you more than going straight to the supplier.
Explore our advisory process today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
