Identifying the ideal Contact Center as a Service (CCaaS) solution for your business can be a complicated and labor-intensive process. With so many platforms and providers competing in the marketplace and rankings constantly fluctuating, it’s hard to choose with confidence … Read more
Is it worth it? How to calculate the potential ROI of new tech
If you’re like most people, you don’t want to reflect after implementing a business solution and say, “Well, that was a waste of time and money.” Subsequently, before deploying a new type of technology, you’ll probably find yourself wondering, “Is … Read more
Why businesses of all sizes outsource public cloud management
Most of us have heard the saying, “If you want something done right, do it yourself.” That doesn’t always hold true, however. Sometimes, deferring to an outside expert is preferable, especially if the “something” in question is managing increasingly complex … Read more
Tech Talks: Maximize your AI ROI with a secure gateway to 14+ models
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
RingCentral vs. 8×8: Which CCaaS supplier is better for you?
The Contact Center as a Service (CCaaS) marketplace contains a dizzying number of options, and the rankings constantly change. Given the complexity and volatility of the selection, you might worry about choosing a cloud contact center platform only to end … Read more