Most of us have heard the saying, “If you want something done right, do it yourself.” That doesn’t always hold true, however. Sometimes, deferring to an outside expert is preferable, especially if the “something” in question is managing increasingly complex … Read more
Tech Talks: Maximize your AI ROI with a secure gateway to 14+ models
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
RingCentral vs. 8×8: Which CCaaS supplier is better for you?
The Contact Center as a Service (CCaaS) marketplace contains a dizzying number of options, and the rankings constantly change. Given the complexity and volatility of the selection, you might worry about choosing a cloud contact center platform only to end … Read more
Tech Talks: Cut costs, build trust with contact center AI
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
5 key ways CX decision-makers are achieving more with AI
If you reach out to a company with a question or complaint these days, your first point of contact probably won’t be human. In fact, you might resolve your issue without ever interacting with another person. Since generative AI (genAI) … Read more