To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Why picking up the phone still matters: The value of voice for business communications
When you need to contact a company, what’s your preferred communication channel? Do you dial their customer service number or opt for an alternate method like web chat, texting, or email? In today’s world of omnichannel contact center solutions and … Read more
Why emographics matter for marketers
How well do you know your target audience? As a professional marketer, you’ve probably already defined the personas you want to reach with your campaigns in terms of demographics – e.g., age, gender, and ethnicity. In recent years, companies have … Read more
7 questions to ask before integrating UCaaS and CCaaS
How many applications do you currently have open on your work device? Many of us spend our days flitting from one program to the next as we check emails, chat with colleagues, attend meetings, and perform other tasks. However, switching … Read more
Tech Talks: Cut overhead costs by 40% with speech analytics
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more