A carrot farm. A chocolate factory. An egg distributor. What do all these businesses have in common? They’re all clients that the security solutions supplier eSentire has taken on in recent years. “Everybody needs security today,” said John Moretti, a … Read more
Tech Talks: Cloud contact center platform enhances experiences for SMBs
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Windstream vs. Spectrum: Which UCaaS platform is better for your business?
Are you ready to migrate from an on-premises phone system to a cloud solution? Or are you unhappy with your current Unified Communications as a Service (UCaaS) platform and want to switch providers? Given how many players are active in … Read more
Tech Talks: AI-powered CX platform can cut customer support costs by 40%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Why picking up the phone still matters: The value of voice for business communications
When you need to contact a company, what’s your preferred communication channel? Do you dial their customer service number or opt for an alternate method like web chat, texting, or email? In today’s world of omnichannel contact center solutions and … Read more