A Chicago-based incontinence product provider that had relied on Stratosphere for years for Avaya support reached out to us for help replacing their old third-party contact center software. The company wanted a Contact Center as a Service (CCaaS) solution that … Read more
Tech Talks: Network as a Service provider enables more efficient, secure operations
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more
What Google’s Search Generative Experience could mean for the future of SEO
Since OpenAI introduced ChatGPT in November 2022, generative artificial intelligence has become a hot commodity, with all kinds of companies racing to incorporate it into their products and services. Subsequently, it’s no surprise that the tech giant Google is looking … Read more
Tech Talks: Simplify business operations with managed network services
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more
11 ways to leverage contact center automation
If you’re struggling to deliver great customer experiences with an understaffed contact center, you aren’t alone. A 2021 survey of call center agents and their managers across 12 verticals revealed a 42 percent turnover rate on average, according to NICE. … Read more