Forgetting essential details about someone (e.g., their birthday, favorite color, and preferred foods) can quickly torpedo a personal relationship by making them feel unappreciated. Professional connections aren’t that different. If a company fails to listen and pay attention to consumers’ … Read more
Webinar recap: Why you should consolidate communications and IT support
At the beginning of the pandemic, Dartmouth College needed a way to keep students and staff connected when they weren’t on campus. The university’s traditional on-premises VoIP phone system and extremely outdated desk phones couldn’t support remote teaching and learning. … Read more
What ChatGPT means for cybersecurity
Unless you’ve been avoiding the news recently, you’re probably aware of ChatGPT, a language learning model introduced by OpenAI in November 2022. The intelligent chatbot has elicited excitement and concern due to its many potential applications, from fielding search queries … Read more
Tech Talks: Managed IT services promote productivity, profitability
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Top 4 cloud contact center benefits for insurance companies
Cloud contact center software has become a hot commodity as businesses seek to enhance remote work capabilities while delivering exceptional customer service. In 2022, the global contact center as a service market reached $4.43 billion in value, according to a … Read more