Having more options might sound like a good thing. However, research has shown that a more extensive selection makes it harder to choose and can lead you to make less favorable decisions, according to the article “Too Many Choices: A … Read more
Want a stellar CX? Start by enhancing the employee experience (EX)
In May 2021, Twitter user Devita Davison shared several photos of signs taped to windows and order boxes at fast food restaurants. “Due to NO STAFF WE ARE CLOSED,” one sign states. Another declares, “We all quit!! CLOSED!!” Others responded … Read more
Tech Talks: Mobile expense management solution can cut monthly costs by 40%
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
How to prepare your business for inevitable disasters
It could be a fire, flood, hurricane, tornado or cyberattack. It might strike tomorrow, next week, or next month. Although it’s impossible to predict the exact details, sooner or later disaster will inevitably strike and disrupt your business. With catastrophes … Read more
How UCaaS, CCaaS can help Florida businesses cut costs, enhance CX
With the pressures of the pandemic and the Great Resignation (among other challenges), business leaders have had a rough couple of years. While 87 percent of small businesses (SMBs) in Florida utilizing Facebook were operational or engaging in revenue-generating initiatives … Read more