To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Bots creating bait: What AI-generated phishing emails mean for cybersecurity
Imagine receiving an email from your boss that seems a little off. Maybe he’s requesting a password or financial information he should be able to access without your help. You remember your security awareness training on how to spot phishing … Read more
Choosing the best contact center AI solutions: Overlay options vs. native CCaaS capabilities
Generative and conversational artificial intelligence have already begun revolutionizing various aspects of our daily lives. That’s particularly true for customer service agents in call and contact centers. By 2026, Gartner expects conversational AI deployments in contact centers to lower agent … Read more
Tech Talks: Revolutionize customer experiences with custom-built generative AI solutions
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
How to host an engaging webinar: 10 ways to captivate attendees and capture leads
Since remote work became commonplace, webinars have also experienced a surge in popularity as an educational tool for professionals and as a marketing tactic for building and strengthening relationships with clients. Audience engagement during live webinars is increasing overall, according … Read more