To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
A large insurance company wanted to increase sales made by outbound call center agents. However, the odds were stacked against them due to a highly competitive local market, growth stagnation, and prospect fatigue due to multiple calls from many companies.
The business turned to one of our trusted partners for cloud-delivered software that leverages artificial intelligence (AI) to match leads with the most well-suited agents. After deploying this call and contact center software, the company’s outbound telemarketing sales skyrocketed by an average of 79.9 percent during the first 21 months.
Our technology advisors recently met with the software supplier’s sales team to discuss their solution and the significant impact it can have on call center and contact center performance. You should consider deploying this provider’s data optimization service if you want to increase conversion rates for your outbound marketing efforts.
Provider overview
For over 10 years, this Australian-based supplier has helped companies worldwide increase sales with advanced tools. They operate in seven countries across three continents and have managed over 10 million leads. Their smart analytics and Software as a Service (SaaS) offerings optimize call center and in-person sales by providing unprecedented insights and enabling better real-time business decision-making.
Featured offering: AI-powered contact center software pairing leads with agents
This supplier’s software can dramatically increase conversion rates for outbound telemarketing or collections teams by matching each lead with the agent most likely to make a sale. This solution is best suited for call centers with 50 or more seats looking to cross-sell, upsell, or perform collections.
The solution analyzes lead demographic data and each agent’s call history, selling style, and personality traits with AI. Subsequently, it optimizes lead-agent pairings ahead of time instead of leaving it to chance. It can also have the side effect of reducing agent turnover since pairing people with the leads best suited to their skills improves performance and job satisfaction. Note: The software doesn’t require disclosing personal data, so it is secure and compliant.
On top of that, the software is non-disruptive and will integrate with your current CRM and other contact center solutions.
Our trusted advisors can help if you want to learn more about contact center solutions from this supplier and others in the marketplace. With access to advanced tools and extensive IT solution experience, our team can quickly generate objective comparison matrices and streamline the process of finding products and solutions that meet your organization’s unique requirements. Additionally, working with us won’t cost you more than going straight to the supplier, thanks to our price parity guarantee.
Explore our advisory process today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
