Tech Talks: Deliver the Best Possible CX with Talkdesk’s Contact Center Offering

talkdesk logo.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

Customer experience (CX) is becoming increasingly important in the business world. Any company that wants to stand out from the competition should focus on delivering a top-notch CX, and, in the digital age, that means making your organization available to consumers via various communication channels. Today’s clients want to be able to chat, text and/or IM your customer service representatives, in addition to calling. A cloud contact center solution will help you meet those expectations and offer an outstanding customer experience.

If you’re looking for the right cloud contact center offering for your business, you should consider Talkdesk, one of our partners and a leading provider in the cloud communications software space. Our consultants recently met with representatives from Talkdesk to discuss the features and business benefits of their contact center software. Here’s everything you should know about this vendor and what they have to offer your organization.

Provider Overview

Founded in 2011 and based in San Francisco, Talkdesk’s mission is to “empower companies to continuously improve customer experience.” This cloud contact center solution provider has served more than 1,800 customers and upwards of 30,000 users in over 50 countries. Additionally, Talkdesk has been identified by organizations such as G2 Crowd and Forbes as a leader in the contact center industry and cloud solution provider space.

Featured Offering: Talkdesk Contact Center Software

Keep up with your clients’ changing needs with this flexible and innovative contact center software. This solution offers the following key advantages and features to help your business boost productivity and improve customer service and CX.

    • Powered by AI for maximum efficiency. Every aspect of this contact center solution is driven by AI to maximize productivity, contain costs and deliver the best possible customer experience.
    • Easily adaptable. This platform allows end users to rapidly design and deploy IVRs, add agents, configure routing flows, and perform other tasks to adapt to clients’ changing needs.
    • Intuitive interface. Talkdesk’s user interface is so simple that new representatives will need little if any training on how to use the software.
    • 50+ out-of-the-box integrations. This solution integrates with Salesforce, Zendesk, Slack, ServiceNow and many other apps to help your contact center operate more efficiently than ever before. It also comes with open APIs.
    • Enterprise-grade capabilities. Talkdesk’s contact center software meets the scalability, security and reliability standards of large companies with a global presence.

If you’d like to learn more about products and services from Talkdesk and/or other cloud solution providers, our team of expert cloud consultants would be happy to assist you. We have experience working with various vendors in our extensive partner network, which gives us the knowledge and insight needed to serve as a trusted advisor to our clients. Additionally, due to our price parity guarantee, working with us won’t cost you any more than going directly to the solution provider.

Connect with our consultants today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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