Tech Talks: Enhance CX with cutting-edge mobile engagement technology

Close-up of a smartphone in a person's hand with a button on the screen that says "Pay," representing mobile shopping.To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

Imagine a world where when an ad catches your eye in a magazine, you don’t need to visit the retailer’s website or find a brick-and-mortar store to purchase the product in question. Instead, you can simply take out your smartphone, scan the ad, and instantly buy the item you’re interested in via the seller’s app.

One of our partners has made that scenario a reality with their mobile engagement technology, which facilitates fast and easy buying via image and audio recognition. If you want to deliver a better customer experience (CX) and boost sales by encouraging in-app purchases, you should consider working with this supplier. Our trusted advisors recently met with their team to discuss notable features and benefits of their software. Here’s some essential information to keep in mind about their background and how they can help your business enhance CX and stand out from the competition with advanced app functionality.

Provider overview

Founded in 2016 and based in London, this supplier aims to craft a cohesive CX across all platforms, connecting the digital world with the in-person one. With next-gen mobile engagement capabilities, their software facilitates faster purchases, personalized messaging, and timely offers via location-based notifications. Their platform can bring these features to any customer-facing application. Top verticals that can benefit from this technology include retail, convenience stores, quick-serve restaurants, hospitality, museums and galleries, stadiums and events.

Featured offering: Mobile engagement platform

If you’re a marketing professional struggling to get customers to utilize your brand’s mobile app, this sales software could be the answer to your problem. Their technology can equip your company’s app with a range of features to boost engagement and enhance CX, including the following:

  • Personalized location-based push notifications
  • Hidden watermarks that make images scannable for instant transactions
  • Hidden audio watermarks in music and ads
  • Connection to your e-commerce site
  • Messages sent to customers via Bluetooth as they navigate a physical space (e.g., your store)
  • And more

If you’d like to learn more about CX-enhancing software from this supplier and others in the marketplace, our trusted advisors can help you. We can leverage our extensive IT solution knowledge, vast partner network, and advanced tools to rapidly identify ideal products and services for your business and produce objective comparison matrices. On top of that, our price parity guarantee means working with us won’t cost you more than going straight to the supplier.

To learn more about our advisory services, please call 877-599-3999 or email

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