Tech Talks: Deploy a Cloud Contact Center in 48 Hours

cloud contact center agent working from homeIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

As more states push stay-at-home orders in order to flatten the COVID-19 curve of transmission, many businesses are scrambling to move their employees to work from home. Your contact center is mission critical to your business. Any downtime directly impacts your bottom line and, more importantly, affects your customers’ ability to reach out to your company.

A well thought out disaster recovery plan involves the ability to quickly deploy a remote workforce to keep your contact center online and your customers happy. The easiest way to enable remote agents is with a cloud-based solution.

Our team of expert cloud consultants recently met with cloud contact center representatives to discuss how they are serving businesses in light of these unprecedented times.

Provider Overview

Founded in 2001 and based in San Ramon, California, this provider is a leader in the CCaaS space. Their software handles upwards of 3 billion customer interactions each year, and they serve more than 2,000 clients around the world. They empower contact centers of all sizes to achieve higher levels of customer engagement and boost productivity, without the capital expenses and maintenance costs associated with on-premise phone systems.

Featured Offering: Cloud Contact Center Rapid Deployment

Situations can change quickly and time is not always on our side. Whether it’s a fire, flood, snowstorm or any other situation out of your control, businesses need to be able to move quickly to enable a remote workforce and keep their contact center online. As COVID-19 impacts businesses worldwide, this cloud contact center provider is providing a rapid deployment option that can enable your contact center within 48 hours, depending on immediate needs (voice, basic chat, basic email). With 24X7 coverage, businesses do not need to wait until business hours.

All work in the Rapid Deployment package is performed remotely and includes discovery, solution design, configuration, support for User Acceptance Testing (UAT), supported rollout, training, and fine-tuning the solution. The goal of Rapid Deployment is to deliver basic functionality to support your business-critical operations and quickly deploy your workforce to the cloud.

If you’d like to learn more about this provider and/or other cloud solution providers, our trusted advisors can offer expert insights into your options. Taking your unique business needs into account, we can provide you with an objective, side-by-side comparison of all your options. Let us leverage our knowledge and access to streamline the shopping around process for you, saving your company considerable money and time you’d spend doing the necessary research and contacting suppliers on your own. Additionally, due to our price parity guarantee, working with us won’t cost you any more than you’d end up paying if you went directly to the supplier.

To learn more, contact our trusted advisors today by calling 877-599-3999 or emailing

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