Tech Talks: Fuze Drives Digital Transformation for Enterprises

Fuze logoIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.

As new technologies like the cloud continue to influence consumers’ expectations, digital transformation – the process of embracing emerging tech to improve business processes – has become vital for businesses aiming to adapt to changing markets and provide an exceptional customer experience (CX). If your organization is looking for ways to optimize operations and improve productivity with cutting-edge tools, Fuze, one of our strategic partners, specializes in driving digital transformation for enterprises with its cloud communications solutions.

Our team of senior trusted advisors recently sat down with representatives from Fuze to discuss their Unified Communications as a Service (UCaaS) offerings. Here are some key insights into this vendor’s background and how their products can potentially transform how you do business.

Provider Overview

Fuze is based in Boston and was founded in 2006 with the goal of streamlining and revolutionizing enterprise communications. This supplier’s unified communications software empowers a digital workforce to connect with colleagues and clients and get their work done from anywhere, at any time and using any device. Fuze combines video conferencing, chat and voice and leverages data-driven intelligence to enhance your organization’s collaboration capabilities. The vendor stands out in the UCaaS space as a provider that specifically caters to larger organizations, focusing on those with 250 employees and above.

Featured Offerings

Fuze supplies various cloud-based communication solutions for enterprises looking to contain costs, streamline operations and deliver exceptional customer service. Their products cover all modern business needs, including calling, meetings and contact center functionality.

Fuze Calling: This offering serves as a cloud PBX for enterprises, tailored specifically for global organizations. In addition to standard phone system features, Fuze Calling comes with advanced capabilities such as video calling and screen sharing, click-to-call from browsers and more.

Fuze Meetings: Get enterprise-grade HD video and audio conferencing abilities for meetings with as many as 1,000 participants. End users can also launch meetings from Slack channels or Fuze’s integrated team messaging functionality.

Fuze Contact Center: Whether your contact center setup involves one office location or thousands of agents in multiple locations, Fuze can meet your needs with features like call routing and queuing, historical reports and real-time dashboards. For clients with advanced and complex contact center requirements, this supplier also maintains partnerships with Five9 and NICE+inContact.

If you’d like more information about cloud communications solutions from Fuze or other suppliers, feel free to reach out to our team of experienced technology advisors. We work with various UCaaS vendors in our extensive partner network, so we can offer side-by-side, objective comparisons to assist you in identifying the product that meets all your particular professional needs. On top of that, you won’t have to pay more to work with us than you would if you went directly to the vendor, due to our price parity guarantee.

For further details, contact the Stratosphere Networks team at 877-599-3999 or sales@stratospherenetworks.com.

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