In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these vendors. Our Tech Talks blog series offers a snapshot of these educational sessions.
Does your company need a new cloud phone system? Our team of expert cloud consultants recently met with a vendor that offers a cutting-edge Unified Communications as a Service (UCaaS) platform that includes call center capabilities at no additional cost. If you’re looking for a streamlined communications platform that supports a mobile workforce and integrates with almost any other app, you might want to consider this solution. Here are all the essential details you should know to get started.
The vendor is based in Indianapolis and is a leader in the Communications Software as a Service (SaaS) space. With a focus on mobile-first communications, this supplier provides services that streamline operations, improve the customer experience (CX), increase employee engagement and drive revenue for businesses around the world. This provider’s communications solutions enhance connections between processes, people and software to help clients achieve success.
Featured Offering: UCaaS With Call Center Functionality
The UCaaS offering from this vendor is a best-in-class, flexible and intuitive solution that allows businesses to integrate communications across various channels and devices to facilitate productivity and collaboration and deliver the best possible customer service.
Key features and capabilities of this UCaaS platform include (but are not limited to) the following:
Intuitive, user-friendly interface: Drag-and-drop functionality and easy-to-understand features make it simple for users to navigate and get the most out of the platform.
Call center capability included: When you get UCaaS from this supplier, you also receive call center functionality at no extra charge – it’s built into the standard UCaaS seat price. Please note that this might not be adequate for companies with more than 100 call center agents and/or complex call center needs. Key call center features include the following:
- Pop-up with relevant customer info
- Call queuing
- Estimated hold times
- Real-time user status
- Skills-based routing
- And more
Real-time analytics and call reporting: Get valuable insights into call queues, trunk analytics, agent performance and more.
Compatibility with various softphone clients: This allows for use on various devices, including laptops, desktops, tablets and smartphones.
Accessibility from anywhere with internet access: Users can log in to the platform from a web browser, so they can work from anywhere and any device as long as they have an internet connection.
Integration with Salesforce and other applications: The platform has out-of-the-box Salesforce integration, and you can use the API to integrate with virtually any other software.
To learn more about cloud-based communications and cloud phone system solutions from this supplier as well as other leading UCaaS providers, please contact our team of senior trusted advisors. They have extensive experience working with cloud products and services from a wide range of vendors in our partner network, so they can offer objective insights and side-by-side comparisons to help you determine which solution is the best fit for your business.
On top of that, our price parity guarantee means that it won’t cost you more to work with us, compared to going directly to the vendor. Learn more about our free advisory services today by calling 877-599-3999 or emailing firstname.lastname@example.org.