Tech Talks: Next-gen managed services enhance cybersecurity, app performance

A circle that says "IT" in the middle of a glowing blue background.To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

A financial investment firm was having problems with their managed service provider (MSP). After struggling with slow responses, delays in ticket resolution, incomplete projects involving Microsoft Azure migration and data loss prevention (DLP), and SLAs not being met, the company decided to switch to a new MSP, one of our trusted partners.

Our partner has extensive experience with the financial industry and in-depth expertise in cloud services and virtual desktop infrastructure (VDI). They rapidly implemented a suite of managed IT and cybersecurity solutions – including managed servers, data backup and recovery, managed Microsoft 365, end user support, and managed network and IT security services. After outsourcing IT support to our partner, the financial firm experienced significant cloud and network performance improvements and better security. With reliable 24/7 support from their new MSP, the company doesn’t have to stress about complying with financial industry regulations.

That’s just one example of how best-in-class managed services can drive better business outcomes. If you also need reliable IT and cybersecurity services from a forward-thinking partner, you should consider working with the same MSP. Our technology advisors recently met with the provider’s team to discuss their portfolio and how their offerings optimize application performance and future-proof their clients’ operations.

Provider overview

Founded in 2000 and headquartered in Massachusetts, this MSP delivers next-gen services and support from more than a dozen locations throughout the U.S., Europe, and the Asia-Pacific region. They have more than 1,000 employees who hold over 900 industry certifications and draw on in-depth technology knowledge to optimize their clients’ IT operations. The provider is also SOC II Type 2 certified and serves over 1,700 customers worldwide across various industries, including healthcare, finance, life sciences, and state and local legal, accounting, and professional services. This MSP stands out in the managed services space and has earned recognition from CRN, Inc. 5000, MSSP Alert, and Channel Futures, among others. Additionally, they maintain partnerships with prominent tech suppliers, such as Microsoft, Cisco, Fortinet, AWS, Citrix, Dell, Zerto, ServiceNow, and many more.

Featured offering: Next-gen managed services for better business outcomes

This provider maintains a 24/7 managed services platform powered by ServiceNow to streamline your operations and enhance application performance via highly secure and reliable cloud infrastructure. They can deliver a comprehensive suite of solutions tailored to meet your organization’s IT needs. Their managed service offerings include the following:

    • Managed cybersecurity: Combat new and emerging threats with a comprehensive IT security stack.
      • Vulnerability management
      • vCISO
      • Web app firewall
      • Encryption/DLP
      • Monitoring
      • Security awareness training
      • Single sign-on
      • Patching
      • Next-gen firewall
      • Next-gen anti-virus
      • And more
    • Managed Microsoft 365: Maximize your Microsoft 365 ROI with customer success services covering the whole platform.
      • Administration
      • Support
      • Architecture
      • Training
      • Governance
      • Strategy
    • Cloud solutions and services: This MSP offers fully managed public, private, and hybrid cloud solutions.
      • 7 SOC II Type 2 data centers in the U.S.
      • DDoS protection
      • 24/7/365 support
      • OS management
      • N+1 redundancy
      • Dedicated firewalls
      • Dedicated and multi-tenant environments
      • Intrusion protection
      • Managed patching
      • Network and security management services
    • Disaster recovery and backup: Minimize downtime and data loss with these business continuity solutions.
      • Fully managed backup
      • Disaster Recovery as a Service (DRaaS)
      • DRaaS with real-time replication to Microsoft Azure
      • Microsoft 365 backup
    • Global network management: Ensure the best possible network performance with the following services and solutions.
      • Managed VPN
      • WiFi deployment
      • ISP management
      • SD-WAN
      • Remote site security
      • Network management
      • Customized solutions

Our trusted advisors would be happy to help if you want to learn more about managed IT services from this supplier and others in the marketplace. With our background in the MSP space, an extensive partner network, and access to advanced tools, we can rapidly narrow down your options and identify the best service providers for your business based on your needs, pain points, and objectives. Our team can efficiently create objective comparison matrices showing how all your options stack up against each other. Additionally, with our price parity guarantee, working with us won’t cost you more than going straight to the supplier.

Explore our advisory process and take the first step toward peak performance today by calling 877-599-3999 or emailing

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