At the beginning of the pandemic, Dartmouth College needed a way to keep students and staff connected when they weren’t on campus. The university’s traditional on-premises VoIP phone system and extremely outdated desk phones couldn’t support remote teaching and learning. To ensure staff members and students could still get their work done even while off campus, Dartmouth turned to GoTo Connect, a cloud-hosted communications solution. After downloading the application, university pupils, instructors and other employees could stay in touch from any device.“The results speak for themselves,” GoTo Partner Enablement Manager James Bates said during a recent webinar. “It empowered staff and students to reach each other easily and quickly.”
Bates discussed the case study on January 19 during a webinar co-hosted by GoTo, a leading unified communications and remote IT support solution supplier, and Stratosphere Networks, a client-side technology advisory firm. The event covered the advantages of consolidating your tech stack with GoTo Essentials, which bundles GoTo Connect with GoTo Resolve, a remote IT support solution, to simplify solution management and support flexible and secure work from anywhere.
Juggling multiple solutions and struggling to support secure flexible work
The shift to remote and flexible working arrangements has put a strain on many businesses, as IT departments must manage more tools, and employees must find ways to communicate and collaborate effectively outside of the office.
Watch the recording: Consolidate your tech stack webinar
“Life for IT is becoming more challenging with an increase in workload and increase in complexity,” Bates said.
It’s common for companies to obtain solutions for phones, messaging and other communication channels from different suppliers, which can drive up costs and lead to service duplication. Bates noted that many businesses still utilize legacy on-prem phone systems and deploy three or more unified communications tools.
Remote work also creates tech support delivery challenges with helpdesk staff and end users spread out across various locations.
“With so many employees working regularly away from the office, what happens when something goes wrong?” Bates said.
The solution: Combine cloud communications with remote IT support
The GoTo Essentials offering – which bundles GoTo Connect for cloud communications with GoTo Resolve for remote IT support – addresses the challenges many businesses face related to remote and hybrid work arrangements, allowing them to contain costs and promote productivity from anywhere.
“Choosing the right technology to enable flexible work will have a direct impact on business performance,” Bates said.
The Essentials bundle combines phone, messaging, meetings, remote access and support, automation, and ticketing in a simple and secure solution at an affordable price (as low as $35 per user per month). Bates reviewed the key benefits and features of each element of the offering.
GoTo Connect
- Make and take calls, attend meetings, organize and host virtual events, conduct interviews in one application
- One of the most bandwidth-friendly solutions on the market
- Highly responsive customer support
GoTo Resolve
- Remote management access
- Employee-friendly conversational ticketing
- Built on GoTo’s exclusive zero-trust security architecture
- Allows support teams to provide fast and consistent support for both in-office and home workers
Both products are available across all devices and have a unified admin portal. They’re also highly scalable (from a single user to thousands) and suitable for businesses across all industries. Additionally, GoTo’s products come with various out-of-the-box integrations (e.g., Salesforce, Zoho, and Microsoft Dynamics). Additionally, GoTo maintains open AIs and a professional service team to assist with custom integrations.
Following Bates’ presentation, GoTo Senior Solutions Consultant Kyle Clement conducted a demo, showing how the unified GoTo admin center allows you to oversee multiple products, access reports, and monitor system health.
Erika Maita, a senior vice president of advisory services for Stratosphere Networks, also presented during the event, reviewing how Stratosphere helps businesses make sense of complex marketplaces and streamline the process of finding solutions that align with their unique needs. By leveraging extensive experience with a wide range of technologies, our vast partner network, and advanced tools, our advisors save our clients a significant amount of time and money they would have otherwise spent shopping on their own.
To learn more about solutions from GoTo and other leading suppliers, call 877-599-3999 or email sales@stratospherenetworks.com to schedule a consultation.
