Stratosphere Networks Blog

High call center turnover? Artificial intelligence can help

Are you struggling to keep your call center staffed due to high turnover rates? Working in a contact center can be stressful and tedious, leading to issues with agent attrition across all industries. A 2021 survey of agents and their … Read more >

A CEO’s 2023 outlook: 5 key insights for the year ahead

The prominent physicist Niels Bohr observed, “Prediction is very difficult, especially if it’s about the future.” As we consider the year ahead, it’s certainly impossible to say without a doubt what 2023 has in store for us. If anything, the … Read more >

4 key ways cloud phone systems can make a big difference for small businesses

One of our clients, a Chicago non-profit organization with around 35 employees, realized at the beginning of the pandemic that their outdated on-premises phone system couldn’t efficiently accommodate a remote workforce. On top of that, the amount they were spending … Read more >

6 need-to-know ADA compliance tips for websites

Your website is often prospective clients’ first introduction to your company. Subsequently, ensuring your site is accessible to as many people as possible and delivers an exceptional experience is vital. Any online stumbling blocks could easily inspire visitors to backtrack … Read more >

Top 4 cloud computing predictions for 2023

Despite economic uncertainty, businesses are expected to keep investing in cloud solutions in 2023. Gartner has projected worldwide end-user spending on public cloud services will grow by 20.7 percent to $591.8 billion this year. Although organizations that downsize their overall … Read more >

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