Dialpad vs. Zoom: Must-know cloud phone system differentiators
Are you considering deploying a new Unified Communications as a Service (UCaaS) platform but aren’t sure which supplier makes the most sense for your business? With so many options, finding your ideal cloud phone system can be incredibly time-consuming and … Read more
5 signs you need a new contact center solution
A Chicago-based incontinence product provider that had relied on Stratosphere for years for Avaya support reached out to us for help replacing their old third-party contact center software. The company wanted a Contact Center as a Service (CCaaS) solution that … Read more
11 ways to leverage contact center automation
If you’re struggling to deliver great customer experiences with an understaffed contact center, you aren’t alone. A 2021 survey of call center agents and their managers across 12 verticals revealed a 42 percent turnover rate on average, according to NICE. … Read more
10 notable business use cases for generative AI
Since OpenAI introduced ChatGPT last November, the conversational large language model has demonstrated many capabilities and talents. The program can compose emails, write wedding vows, and even help dispute a parking ticket. Beyond generating prose and suggesting strategies for dealing … Read more
How cloud contact center solutions benefit financial services companies
A Virginia-based credit union with over 220,000 members ran its contact center via an outdated on-premises phone system that received only bare-bones maintenance and zero upgrades for years. Because agents couldn’t deliver the seamless omnichannel service needed to meet modern … Read more