Why you need to disable inactive accounts right now: The cybersecurity risks of ‘ghost accounts’
A company grappling with a Nefilim ransomware incident reached out to the security solution provider Sophos for assistance. The Sophos Rapid Response team immediately set out to resolve the incident, according to a Sophos News article. While investigating how the … Read more
What’s next for AI? 3 notable artificial intelligence trends to watch
Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more
Emerging technologies to watch this year: CX solutions, the metaverse and smart spaces
How many technologies do you depend on to do your job today that didn’t exist when you started your career? For instance, instead of traditional desk phones, many of us now have a unified communications app like Microsoft Teams installed … Read more
Why you should be suspicious of web browser extensions
Many of us rely on one or more browser extensions to make our lives easier. They can help you manage your passwords, block ads, translate text, manage tasks and more. However, as convenient and useful as they might seem, these … Read more
Microsoft 365 news 02-04-2022: Teams meetings on the web add live captions in all available languages
In Microsoft 365 news this week, Teams meetings in web browsers are adding support for live captions in all available languages. Keep reading for details about that feature and other updates and announcements related to the Microsoft 365 suite. New … Read more