Microsoft Office 365 News 11-12-2020: End of My Apps Support for Internet Explorer Delayed Until 2021
In Microsoft Office 365 news this week, Microsoft has delayed the end of My Apps support for Internet Explorer until August 2021 based on customer feedback. Read on for more new features, updates and announcements from Microsoft this week. New … Read more
How to Help Your Team With Burnout As the World (Seemingly) Burns Down
To say that we’re living in stressful times is a massive understatement. COVID-19 case counts in many places are climbing rapidly, and officials are reinstating restrictions. For instance, Illinois recently announced a ban on indoor bar and restaurant service effective … Read more
Choosing the Right Contact Center as a Service Platform: 5 Features to Look For
The renowned poet Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That statement applies to all kinds of interactions, … Read more
How Artificial Intelligence Can Help Contact Center Agents Deliver Great Customer Experiences
Every time you ask your digital assistant a question, Google something or interact with a chatbot on a website, you’re engaging with artificial intelligence (AI), a valuable tool that allows machines to learn from their experiences, according to the SAS … Read more
Microsoft Office 365 News 10-28-2020: Teams to Increase Team Membership Limit to 25K
In Microsoft Office 365 news this week, Microsoft will soon increase the team membership limit in Teams from 10,000 to 25,000. Read on to learn more about updates to Teams and other Office 365 apps. New Features Team membership limit … Read more