Author Archives: Steve Melchiorre

A CEO’s 2023 outlook: 5 key insights for the year ahead

The prominent physicist Niels Bohr observed, “Prediction is very difficult, especially if it’s about the future.” As we consider the year ahead, it’s certainly impossible to say without a doubt what 2023 has in store for us. If anything, the … Read more >

Tech Talks: Cloud CX solution increases first contact resolution to 90%+

To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more >

Tech Talks: Cloud contact center, UC in one solution support better employee, customer experiences

To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more >

Tech Talks: Enhance daily operations with leading business communication solutions

To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more >

Why you need IT advisors who question the status quo

The actor, director and writer Alan Alda once advised, “Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won’t come in.” Especially as you reflect on 2022 and consider your … Read more >

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