How to decide between fully managed and co-managed IT services
A U.S.-based architecture and design firm was growing fast, and the company’s relatively small in-house IT department struggled to keep up with everyone’s tech support needs as the organization added new locations. Their infrastructure also couldn’t support distributed sites where … Read more
Webinar recap: How to maximize your potential with Microsoft 365 E5 security features
The landscape changes rapidly in the world of cybersecurity. That holds true for not only threats but also suppliers. Microsoft is a prime example: The tech giant didn’t stand out as a top player in the space just a few … Read more
Top 4 reasons to consider moving from MPLS to SD-WAN
A global cooling tower manufacturer contacted one of our partners, a leading networking and security solutions company, because they were frustrated by their network’s performance. The client maintained three multi-protocol label switching (MPLS) networks to connect 20 locations across North … Read more
5 signs you need a new contact center solution
A Chicago-based incontinence product provider that had relied on Stratosphere for years for Avaya support reached out to us for help replacing their old third-party contact center software. The company wanted a Contact Center as a Service (CCaaS) solution that … Read more
11 ways to leverage contact center automation
If you’re struggling to deliver great customer experiences with an understaffed contact center, you aren’t alone. A 2021 survey of call center agents and their managers across 12 verticals revealed a 42 percent turnover rate on average, according to NICE. … Read more