Tech Tips from the President

What you should know about hyperscalers

As cloud solutions have surged in popularity, so has hyperscale computing. Fueled by growing reliance on digital services and Internet of Things (IoT) devices, the hyperscale data center market is expected to reach $60 billion by 2027, according to Global … Read more >

Your guide to robotic process automation (RPA): Pros and cons of RPA for businesses

If you polled a class of kindergartners today and asked them what they want to do when they grow up, it’s doubtful that any of them would say “data entry.” However, many adults nonetheless spend hours entering data and performing … Read more >

Considering business fiber internet services? Ask yourself these 4 essential questions first

How much of your job could you do without the internet? If you’re like many office workers, your productivity would plummet if you couldn’t go online. From sending and answering emails to meeting with coworkers via unified communications platforms, many … Read more >

What’s next for AI? 3 notable artificial intelligence trends to watch

Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more >

Emerging technologies to watch this year: CX solutions, the metaverse and smart spaces

How many technologies do you depend on to do your job today that didn’t exist when you started your career? For instance, instead of traditional desk phones, many of us now have a unified communications app like Microsoft Teams installed … Read more >

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