Tech Tips from the President

How do you feel about the economy? If your outlook is less than sunny, you’re on the same page as many Colorado business leaders, according to the Leeds Business Confidence Index (LBCI) for the fourth quarter of 2022. Going into … Read more >

While working for a managed security service provider (MSSP), Mike Sci – currently a senior solutions architect for eSentire – noticed that clients commonly purchased security information and event management (SIEM) solutions and ended up overburdened with alerts. “We would … Read more >

With Thanksgiving just a few days away, it’s once again time to reflect on the past 11 months or so and consider the technologies we’re grateful to have in our arsenal. It’s isn’t easy to choose from all the innovative … Read more >

A Chicago-based medical supply company asked for our help replacing an outdated third-party software platform that integrated with their legacy phone system. The company wanted a modern contact center solution with email, web chat, voice service, and real-time analytics to … Read more >

Working in a call center is notoriously stressful. That’s reflected in turnover rates: The mean annual agent attrition rate was 36 percent in 2021, up from 30 percent in 2020, according to The U.S. Customer Experience Decision-Makers’ Guide 2021-22 from … Read more >