Case study round-up: Identifying ideal Contact Center as a Service (CCaaS) software with trusted advisor services
Having more options might sound like a good thing. However, research has shown that a more extensive selection makes it harder to choose and can lead you to make less favorable decisions, according to the article “Too Many Choices: A … Read more
How UCaaS, CCaaS can help Florida businesses cut costs, enhance CX
With the pressures of the pandemic and the Great Resignation (among other challenges), business leaders have had a rough couple of years. While 87 percent of small businesses (SMBs) in Florida utilizing Facebook were operational or engaging in revenue-generating initiatives … Read more
Hyperautomation primer: What business leaders should know
What if your employees didn’t need to devote valuable hours to dull and repetitive tasks? Instead of drudging through data entry and other mundane obligations, your team members could focus on more engaging and critical strategic initiatives. That hypothetical world … Read more
How to find the right business software supplier
In today’s increasingly digital age, it’s impossible to get ahead without investing in technology. As a result, worldwide IT spending is expected to reach $4.4 trillion this year, a 4.4 percent increase from 2021, according to Gartner. Software accounts for … Read more
The business benefits of contact center self-service channels
While some issues require outside help, sometimes it’s easier to do it yourself. If you’ve ever called a customer service number to check an account balance or the status of an order without interacting with an actual human, you’re familiar … Read more