Tech Tips from the President

You shouldn’t believe everything you hear. That includes rumored reasons to avoid migrating from an on-premises contact center solution to a Contact Center as a Service (CCaaS) solution. In recent years, cloud contact center software has exploded in popularity due … Read more >

Picture a typical office worker on the job. Your mental image might include the standard tools of the trade: A desktop computer and a deskphone. However, as companies have embraced Unified Communications as a Service (UCaaS) platforms (a.k.a., cloud phone … Read more >

A marketing agency in the Chicago suburbs with about 125 employees started out determined to stick with their on-premises phone system. However, the company was spending a significant amount on usage and dial tone, and their system was several releases … Read more >

As technology advances, our homes and workplaces have become increasingly intelligent, occupied by “smart” internet-connected devices capable of monitoring occupancy, temperature, air quality and other aspects of the internal environment. The number of Internet of Things (IoT) devices worldwide is … Read more >

Imagine you’re having problems with a product and need to contact the manufacturer for assistance. Which customer service representative would you choose: one who listens attentively and seems eager to solve your issue or a bored, disengaged agent who seems … Read more >