Tech Tips from the President

Microsoft Office 365 News 11-19-2020: Microsoft Forms Introduces ‘Confirm Phishing’ Option

In Microsoft Office 365 news this week, Microsoft Forms is adding a “confirm phishing” option to help IT admins manage forms that have been flagged and blocked for potential phishing. Additionally, SharePoint spaces will soon support viewing spaces with touch … Read more >

Key Cybersecurity Concepts: What is Defense in Depth?

As people around the world continue to take precautions to avoid catching and spreading COVID-19, individuals and businesses must also remain vigilant to avoid virtual viruses. Unfortunately, the pandemic has inspired a surge in cybercrime, with malicious actors looking to … Read more >

Microsoft Office 365 News 11-12-2020: End of My Apps Support for Internet Explorer Delayed Until 2021

In Microsoft Office 365 news this week, Microsoft has delayed the end of My Apps support for Internet Explorer until August 2021 based on customer feedback. Read on for more new features, updates and announcements from Microsoft this week. New … Read more >

Choosing the Right Contact Center as a Service Platform: 5 Features to Look For

The renowned poet Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That statement applies to all kinds of interactions, … Read more >

How Artificial Intelligence Can Help Contact Center Agents Deliver Great Customer Experiences

Every time you ask your digital assistant a question, Google something or interact with a chatbot on a website, you’re engaging with artificial intelligence (AI), a valuable tool that allows machines to learn from their experiences, according to the SAS … Read more >

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