How Artificial Intelligence Can Help Contact Center Agents Deliver Great Customer Experiences
Every time you ask your digital assistant a question, Google something or interact with a chatbot on a website, you’re engaging with artificial intelligence (AI), a valuable tool that allows machines to learn from their experiences, according to the SAS … Read more
Microsoft Office 365 News 10-28-2020: Teams to Increase Team Membership Limit to 25K
In Microsoft Office 365 news this week, Microsoft will soon increase the team membership limit in Teams from 10,000 to 25,000. Read on to learn more about updates to Teams and other Office 365 apps. New Features Team membership limit … Read more
Microsoft Office 365 Spotlight: Microsoft Defender for Office 365 Keeps Your Data Secure
Which of the following scenarios worries you the most: Burglars breaking into your home or hackers infiltrating your computer? Most Americans are more concerned about cybercrime than real-life theft, according to Gallup. A survey conducted in October 2019 found that … Read more
Microsoft Office 365 News 10-22-2020: Teams Meetings Will Soon Have Breakout Rooms
In Microsoft Office 365 news this week, Teams meetings will have a breakout rooms feature in the near future. Additionally, end users will soon gain the ability to transfer Teams meetings between devices and add devices to meetings. Keep reading … Read more
Looking for Long-Term Success? Find an MSP That Offers Strategic IT Consulting
A couple of months ago, I wrote a blog post titled “Will Your Managed Service Provider Survive COVID-19?” in which I discussed the likelihood that smaller MSPs might close their doors as a result of the economic downturn spurred by … Read more