Tech Tips from the President

Maintaining an optimal cybersecurity strategy is more complicated than ever these days. Cybercriminals have seized the opportunity to supercharge their attacks with generative AI: Email cyberattacks skyrocketed by nearly 500 percent during the first half of 2023 compared to the … Read more >

Imagine spending day after day responding to the same requests for assistance: Password resets, software installation, troubleshooting network issues, and so on. Endlessly putting out the same fires would wear you down sooner or later. Subsequently, it’s no surprise that … Read more >

If your company currently relies on Windows Server 2012 or Windows Server 2012 R2, these products will reach end of support on October 10, 2023, according to Microsoft. That means you have approximately a week to prepare and explore your … Read more >

Generative and conversational artificial intelligence have already begun revolutionizing various aspects of our daily lives. That’s particularly true for customer service agents in call and contact centers. By 2026, Gartner expects conversational AI deployments in contact centers to lower agent … Read more >

Just as human employees can perform tasks with varying degrees of guidance and oversight, machines can learn with or without supervision. However, in the realm of artificial intelligence, the terms supervised and unsupervised don’t connotate whether a bot’s boss is … Read more >