Tech Tips from the President

Ignorance is bliss. What you don’t know can’t hurt you. These sayings might make sense in some scenarios, but not if you’re talking about your company’s IT network. Activity you aren’t aware of can absolutely harm your business, meaning a … Read more >

When Michelangelo was in his 80s and working on St. Peter’s Basilica, he reportedly remarked, “Ancora Imparo,” or “I am still learning,” according to a blog entry by Pat Ginn, a member of the Lifelong Learning Institute at Washington University … Read more >

A pest control company with a short-staffed call center struggled to handle high call volumes as prospective customers reached out in response to a limited-time offer of free inspections. Callers spent 20 or more minutes on hold as overwhelmed agents … Read more >

True to the brand name, Zoom is a master of acceleration. As of August 2022, the supplier’s Unified Communications as a Service (UCaaS) platform, Zoom Phone, went from zero to 6 million users in 4 years.“We grew it to a … Read more >

Everyone’s buzzing about artificial intelligence right now, and technology companies have raced to incorporate conversational AI and generative AI into their portfolios. Amid all the AI hype, 73 percent of business leaders worldwide report feeling pressure to deploy the technology … Read more >