The difference between omnichannel and multichannel contact center solutions
An insurance software service provider wanted to improve client support by reducing hold times, adding communication channels, and delivering a better customer experience (CX) overall. The company deployed cloud contact center software from one of our partners to achieve those … Read more
4 major ways cloud contact center software with AI can benefit your plumbing business
You already know how to deal with clogged pipes, but backed-up phone lines are another matter. If you’re short-staffed and your team can’t keep up with incoming calls from current and potential clients, your employees and customers are probably frustrated. … Read more
5 significant ways selecting the wrong solution can hurt your business
A financial services organization and Fortune 100 company with locations worldwide reached out to our team to replace an outdated on-premises phone system and contact center solution. Our consultants carried out a comprehensive Contact Center as a Service (CCaaS) evaluation … Read more
Top 6 benefits of cloud contact center software for small businesses
A growing ophthalmology practice in Florida with 125 employees and five locations needed a phone system to efficiently direct approximately 900 callers daily to the right staff members. The CEO of the practice researched cloud solutions and reached out to one … Read more
5 key cloud phone system benefits for transportation companies
A Fortune 500 transportation company with over 40,000 employees and nearly 800 locations decided to swap their legacy phone system for a modern Unified Communications as a Service (UCaaS) platform. Their on-site PBX was outdated, expensive to maintain and upgrade, … Read more