Tech Tips from the President

The landscape changes rapidly in the world of cybersecurity. That holds true for not only threats but also suppliers. Microsoft is a prime example: The tech giant didn’t stand out as a top player in the space just a few … Read more >

A global cooling tower manufacturer contacted one of our partners, a leading networking and security solutions company, because they were frustrated by their network’s performance. The client maintained three multi-protocol label switching (MPLS) networks to connect 20 locations across North … Read more >

A Chicago-based incontinence product provider that had relied on Stratosphere for years for Avaya support reached out to us for help replacing their old third-party contact center software. The company wanted a Contact Center as a Service (CCaaS) solution that … Read more >

If you’re struggling to deliver great customer experiences with an understaffed contact center, you aren’t alone. A 2021 survey of call center agents and their managers across 12 verticals revealed a 42 percent turnover rate on average, according to NICE. … Read more >

Since OpenAI introduced ChatGPT last November, the conversational large language model has demonstrated many capabilities and talents. The program can compose emails, write wedding vows, and even help dispute a parking ticket. Beyond generating prose and suggesting strategies for dealing … Read more >