Tech Tips from the President

A pest control company with a short-staffed call center struggled to handle high call volumes as prospective customers reached out in response to a limited-time offer of free inspections. Callers spent 20 or more minutes on hold as overwhelmed agents … Read more >

True to the brand name, Zoom is a master of acceleration. As of August 2022, the supplier’s Unified Communications as a Service (UCaaS) platform, Zoom Phone, went from zero to 6 million users in 4 years.“We grew it to a … Read more >

Everyone’s buzzing about artificial intelligence right now, and technology companies have raced to incorporate conversational AI and generative AI into their portfolios. Amid all the AI hype, 73 percent of business leaders worldwide report feeling pressure to deploy the technology … Read more >

Artificial intelligence has enormous potential to revolutionize our personal and professional lives. While AI has been around for a while, OpenAI’s release of ChatGPT in late 2022 got everyone talking about the technology and ramped up interest in conversational AI … Read more >

If you’re a small business leader who wants to accelerate your organization’s growth, you’re in good company: 83 percent of the 1,003 U.S. small business owners included in an April 2023 GoDaddy survey expressed a desire to expand and increase … Read more >