Tech Tips from the President

The saying “use it or lose it” is usually a warning. However, in the world of Software as a Service (SaaS) licenses, it’s a philosophy for financially savvy business and IT leaders. One analysis of 6 million customer devices found … Read more >

We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment. However, … Read more >

Summer 2024 has been relentless so far, roasting the U.S. with heat waves from coast to coast, according to the NASA Earth Observatory. The National Centers for Environmental Information (NCEI) – part of the National Oceanic and Atmospheric Administration (NOAA) … Read more >

Before Broadcom acquired VMware, a school with 50 physical CPUS and 1,080 actual CPU cores benefited from special discounts and paid $17,000 annually for VMware software maintenance. However, as the organization shared on Reddit, transitioning from VMware Enterprise Plus to … Read more >

Artificial intelligence (AI) and robotic process automation (RPA) have emerged as convenient solutions for businesses that want to lighten the workload for human employees. If you’re a business leader looking to increase efficiency with automation, you’ve likely heard of both … Read more >