The search for the ideal Unified Communications as a Service (UCaaS) platform can be daunting. With so many options available, how can you efficiently find the best cloud phone system for your business?
That’s where our technology consultants come in. With over 20 years of IT industry experience and a vast partner network of leading UCaaS providers, we can serve as third-party objective analysts and rapidly identify solutions that support your unique goals and meet all your requirements.
One significant part of our consulting arsenal is the ability to generate detailed comparison matrices showing how all the players in the marketplace stack up against each other side-by-side. In this “versus” blog series, we demonstrate the value of utilizing an objective matrix to find your ideal UCaaS supplier.
This blog entry examines Dialpad versus RingCentral in terms of UCaaS. Before you dive into the comparison matrix, here’s some vital information to absorb about each provider.
Cloud phone system supplier profile: Dialpad
Dialpad is based in San Ramon, CA, and was founded in 2011. This supplier leverages an advanced communications AI to support efficient collaboration via calling, messaging, and meetings in a single virtual workspace accessible via any device with an internet connection. Dialpad supports 30,000 clients with over 1,000 staff members at 11 offices worldwide. They also offer number availability in over 50 countries.
In addition to cloud-based business communication software, Dialpad provides customer engagement software for inbound and outbound sales that includes omnichannel cloud contact center features. This supplier’s UCaaS and Cloud Contact Center as a Service (CCaaS) platforms use AI-powered analytics to drive performance improvements.
Cloud phone system supplier profile: RingCentral
RingCentral was founded in 1999 and is headquartered in Belmont, CA. They’re well-known for their easy-to-deploy and intuitive UCaaS offering accessible from any internet-connected device. RingCentral’s cloud phone system is incredibly secure and reliable, in addition to offering over 300 integrations (e.g., Microsoft Teams).
They serve businesses of all sizes in industries including but not limited to healthcare, retail, high-tech, and education. They have a presence in over 45 countries and territories and offer an innovative cloud contact center solution that leverages artificial intelligence.
| Provider | RingCentral | Dialpad | |
| HQ | Supplier’s headquarters | Belmont, CA | San Francisco, CA |
| # of Employees | Size of supplier by employee count | 4,000 | 1,000 |
| Public / Private | Privately owned or publicly traded | Public: RNG | Private |
| Seats in Service | Number of licenses deployed | 2M | confidential |
| Minimum Seat Count/MRC | # of seats or MRC minimum required to engage | 1 seat | 25 seats |
| Sweet Spot | Ideal opportunities for the provider | 500 – 25,000 seats | 100 – 1,000+ seats |
| Key Acquisitions | Companies acquired and integrated into the supplier’s offering | Dimelo – Renamed RingCentral Engage (a social media customer communications service) Glip | HighFive, Kare Knowledgeware, Koopid, TalkIQ |
| Datacenter Locations | Location of supplier’s data centers APAC: Asia-Pacific EMEA: Europe, Middle East, Africa LATAM: Latin America NA: North America | NA: Atlanta, Chicago, Dallas, Los Angeles, Miami, New York, San Jose, Seattle, Toronto, Vienna(VA) EMEA: Amsterdam, London, Paris, Zurich APAC: Singapore, Sydney, Tokyo LATAM: Rio de Janeiro | NA: Chicago, Dallas, New Jersey, San Jose EMEA: Amsterdam, London, Johannesburg APAC: Hong Kong, Tokyo(2), Sydney LATAM: São Paulo |
| Compatible Handsets | IP phones supported and/or resold by supplier | Avaya, Cisco, Mitel, Poly, Yealink (click here for device list) | Obihai, Poly (click here for device list) |
| Platform | Does provider leverage a proprietary/native platform or leverage a platform via third-party partnership? | Proprietary | Proprietary |
| Compliance | Regulatory compliances the supplier meets | Cyber Security, FINRA, GDPR, HIPAA, HITRUST CSF, PCI, SOC 2, SOX | GDPR, HIPAA, ISO 27001 PCI-DSS Level 1, PrivacyTrust, SSAE16 / ISAE 3402 Type II (SOC 2/3) |
| GDPR Compliance | Ability to comply with new EU standard | Yes | Yes |
| Contact Center | Contact center solutions the supplier offers | RingCentral Contact Center (NICE inContact) RingCentral Engage | Proprietary |
| Key System Emulation | Can imitate Key Phone System functionality | No | No |
| SIP Trunking Available | Does the supplier offer SIP trunking services for onpremises PBXs? | No | No |
| CRM / ERP / Ticketing App Integration | 3rd-party SaaS solutions with which the supplier has integrated with | Salesforce, Bullhorn, HubSpot, Kustomer, Microsoft Dynamics, NetSuite, Oracle Sales Cloud, ServiceNow, Zendesk, Zoho | Salesforce, Clio, Front, HubSpot, Kustomer, Outreach, ServiceNow, Wingman, Zapier, Zendesk, Zoho |
| Productivity App Integration | 3rd-party mail/collaboration solutions with which the supplier has pre-built integrations | Google Workspace, Microsoft/Office365, Slack, Microsoft Teams | Google Workspace, Microsoft/Office365, Slack, Microsoft Teams |
| Microsoft Teams Integrations | Supplier’s capability with Microsoft Teams | Direct Routing for PSTN access Embedded Softphone | Direct Routing for PSTN access Embedded Softphone |
| SD-WAN Offerings | SD-WAN technologies that these providers offer and manage themselves. | none | none |
| Circuits Offered | Do these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and/or SIP trunking?If yes, please specific which ones. | yes; dedicated voice circuits | no |
| Bring Your Own MPLS | If MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply. | yes | no |
| Notable Clients | Key customer wins (references available upon request) | Chili’s, Golden State Warriors, Hyatt | Motorola, WeWork |
| Top Customer Verticals | Verticals in which supplier has historically had the most success | Financial Services, Healthcare, Retail, SLED | Financial Services, SLED, Tech |
| On-Site Implementation / Training | Does the supplier charge extra for these services? | Add-on admin implementation & training available beyond standard services provided | Yes |
| Implementation Overview | Description or link providing further detail | Implementation Overview | Implementation Overview |
| Downdetector | Collection of reports offering real-time status and outage information | Downdetector: RingCentral | n/a |
| Collaboration Solutions Available | Native and/or 3rd-party resale options offered by supplier | RingCentral Meetings, RingCentral Rooms, RingCentral Room Connector, RingCentral Webinar | Proprietary |
| Differentiators | Unique features of the provider | 30+ Data Centers worldwide; 45+ carrier peering; 200+ ISP Peering 40+ Global Office Countries with expanded International Virtual Number coverage to 100+ countries; localization for 16 languages, and service to China & India (ICB) 100+ ISV Partners; largest developer community in the cloud space – 40,000+ Developers, 30+ GLIP Integrations, 250 + RESTful APIs and Cloud Integrations | Built on Google Cloud’s Platform using microservices architecture Mobile-first strategy emphasizing the same user experience on the cell phone as the desktop client Voice AI included standard – real time transcriptions and analytics on all voice |
If you want to learn more about Dialpad versus RingCentral and other UCaaS suppliers, our consultants are available to assist you. Start your transformation today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
