Are you struggling to find and retain skilled staff members? If so, you’re far from alone. Many businesses have lost workers during the Great Resignation: This April marked the 11th consecutive month that more than 4 million Americans quit their jobs, according to an analysis of economic data from the U.S. Bureau of Labor Statistics (BLS) conducted by the Federal Reserve Bank of St. Louis.
The recent rash of resignations seems likely to continue for some time. A March 2022 survey found that 1 in 5 employees worldwide are either extremely or very likely to change jobs in the next year, according to PwC. Aside from doing their best to respond to job seekers’ requests for higher pay, more respect, and opportunities for advancement, what can short-staffed businesses do to stay on track with smaller teams?
In addition to options like automation and business process outsourcing, deploying cloud solutions can help organizations counteract staffing issues in numerous ways. These are some of the most notable ways cloud platforms like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) can mitigate problems caused by the Great Resignation.
1. Enhanced employee experience.
Migrating your PBX, contact center and other systems to the cloud gives your staff members more flexibility. Instead of being tied to their desks, they can work from home or any other location with internet access. The flexibility of remote work arrangements can improve the employee experience and attract more job seekers to your company.
A January 2022 survey of U.S. adults who switched to working from home at least part-time during the pandemic found that 64 percent now find it easier to balance their professional and personal obligations, according to Pew Research Center. Allowing your team members to work from the location of their choice with the power of the cloud could make them happier and less likely to look elsewhere for employment.
2. Increased productivity.
The Pew Research Center survey also found that 44 percent of those who transitioned to remote work during the pandemic find it easier to do their jobs and meet deadlines. By giving your staff the flexibility to work from anywhere, cloud solutions can boost productivity. The technology can also enable employees to get more done with features like automation and artificial intelligence. Overall, cloud adoption can help a short-staffed organization achieve the same output with fewer people.
3. Better customer experience (CX).
Delivering an exceptional CX has become vital for businesses that want to stay competitive in modern marketplaces. The cloud can give your staff the capabilities needed to provide standout customer service. For example, CCaaS software can perform sentiment analysis during client interactions and show agents screen pops with customer details to ensure personalized service. Improving CX will boost your reputation and attract more clients, which will in turn make the prospect of working for your company more appealing to job seekers.
Overall, with the right tools and technology, your business can overcome a staffing shortage. However, with so many options on the market, it can be difficult to find cloud solutions that align with your specific needs and goals. Our trusted technology advisors can simplify the process by shopping around for you. With extensive cloud solution experience and access to advanced tools and our partner network, they can produce objective comparison matrices and rapidly identify ideal products that will position your company for long-term success.
For details about our advisory services, please call 877-599-3999 or email sales@stratospherenetworks.com.
