It’s an excellent time to be in the pest control business. Driven by factors such as increasingly prevalent pest-borne diseases, the global pest control market is expected to reach $29.1 billion by 2026, according to a MarketsandMarkets report.
However, while growing demand means more profits for your pest control company, it also means a higher volume of client requests. If your staff is flooded by calls from customers asking questions and looking to book appointments, there’s one way to make the workload more manageable while still successfully fielding a high volume of inquiries: Cloud contact center software with artificial intelligence (AI).
Our technology advisors have noticed that our clients in the pest control industry have benefited enormously from contact center solutions that tackle routine tasks and requests with AI. Here are some of the most notable ways AI can prove advantageous for your pest control business.
1. Lighter workload for your human staff members.
An intelligent chatbot and/or interactive voice response (IVR) system can answer commonly asked questions and help people calling in to set appointments. That way, your human team members can devote their time and energy to more complex inquiries and tasks.
2. Lower labor costs.
By tackling routine tasks, conversational AI solutions like intelligent chatbots and IVRs can also contain labor-related spending by allowing your business to accomplish more without hiring additional employees. By 2026, Gartner forecasts that conversational AI deployments in contact centers will lower agent labor costs by $80 billion.
If you’re grappling with a staffing shortage, AI could solve the problem by empowering you to do more with fewer human resources.
3. Better customer experiences.
A Contact Center as a Service (CCaaS) platform with artificial intelligence can lead to better customer experiences. Your clients will get answers to commonly asked questions and can schedule appointments immediately instead of leaving voicemails and waiting for your human staff members to call them back. With AI, you can reduce, if not eliminate, frustrating phone tag sessions.
4. Greater consistency and higher levels of accuracy.
Despite our best efforts, to err is human. Robots tend to be more accurate and consistent in their answers than humans, so you won’t have to worry about variations in the information your customers receive in response to their inquiries. Additionally, AI can take high-quality notes on customer interactions.
Ultimately, the right contact center software powered by AI can exterminate customer service issues as effectively as you deal with pests. If you want to explore your options, our trusted technology advisors have experience helping pest control companies find software that aligns with their needs and goals. With our vast partner network and advanced tools, we can save you dozens of hours you’d otherwise spend researching suppliers on your own. Additionally, our price parity guarantee means working with us won’t cost you more than going straight to the solution provider.
Get started today by calling 877-599-3999 or emailing sales@stratospherenetworks.com to schedule a consultation.
