To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Tech Talks: Unified customer experience platform leverages 8 layers of AI for better service, speedy resolutions
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
15 factors to consider when looking for a managed service provider
Facing pressure to contain costs while keeping up with rapidly evolving technology, many businesses are turning to managed service providers (MSPs) for IT support and security solutions. The portion of IT budgets devoted to managed services rose from 15 percent … Read more
Why you need project management services to maximize cloud solution ROI
A financial services organization and Fortune 100 company with locations worldwide had an outdated on-premises phone system and contact center solution. The company’s leaders reached out to our technology advisors for assistance. After evaluating various cloud contact center software suppliers … Read more
RingCentral vs. Zoom: Key differentiators you need to know
If you’re considering migrating your on-premises phone system to the cloud or replacing your current Unified Communications as a Service (UCaaS) platform, you might be overwhelmed by all the options and suppliers in the cloud phone system marketplace. As a … Read more