Generative and conversational artificial intelligence have already begun revolutionizing various aspects of our daily lives. That’s particularly true for customer service agents in call and contact centers. By 2026, Gartner expects conversational AI deployments in contact centers to lower agent … Read more
Tech Talks: Revolutionize customer experiences with custom-built generative AI solutions
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
How to host an engaging webinar: 10 ways to captivate attendees and capture leads
Since remote work became commonplace, webinars have also experienced a surge in popularity as an educational tool for professionals and as a marketing tactic for building and strengthening relationships with clients. Audience engagement during live webinars is increasing overall, according … Read more
Unsupervised vs. supervised machine learning: What business leaders should know
Just as human employees can perform tasks with varying degrees of guidance and oversight, machines can learn with or without supervision. However, in the realm of artificial intelligence, the terms supervised and unsupervised don’t connotate whether a bot’s boss is … Read more
Why artificial intelligence can’t replace human intelligence
Humans have long feared that machines will advance to the point that they outsmart us and take over the world. It’s been a common theme in Sci-Fi movies (e.g., The Matrix franchise) for years. However, concerns about AI getting the … Read more