One undeniable truth about technology is that it’s constantly evolving. For example, just a few decades ago, people commonly listened to music on CDs. Today, however, it’s rare to catch a glimpse of someone traveling with a CD player instead … Read more
Tech Talks: Cloud CX solution increases first contact resolution to 90%+
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Your guide to enterprise conversational AI: 5 common questions answered
In a recent article titled “Becoming a chatbot: my life as a real estate AI’s human backup,” the writer Laura Preston describes the time she spent working behind the scenes providing linguistic assistance to a conversational AI named Brenda. Designed … Read more
Tech Talks: Cloud contact center, UC in one solution support better employee, customer experiences
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
5 recommended IT resolutions for 2023
With 2022 behind us and 2023 just beginning, it’s a great time to reflect on what you’d like to accomplish in the upcoming year. If you’re contemplating your company’s 2023 trajectory and deciding what you’d like to achieve in terms … Read more