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A prominent telecommunications service provider became the target of scammers who hijacked the company’s customer service number. The company turned to a branded caller identification solution in our portfolio to stop the scammers and prevent reputation damage.
By adding their name and logo to the call center’s outbound caller ID, the provider distinguished legitimate calls from spoofed ones, restoring customers’ trust and willingness to answer. The branded communications technology increased the company’s sales line answer rates by 25 percent, and median call duration quadrupled.
A whopping 80 percent of U.S. adults ages 25 to 34 say that brand names and logos lead them to trust incoming calls more, according to research by one of our trusted partners. If you’re tired of low answer rates when you reach out to your clients’ cell phones, branded caller ID can solve the problem, leading to greater customer engagement, more sales, and a better reputation for your company.
Branded calling: Key features and benefits
Most people (68 percent) will never answer a call from an unknown number, so branding your outbound calls can make a significant difference in your sales, customer service and call center performance. Adding your company’s name and logo to outbound calls can benefit you in numerous ways:
Higher answer rates
Increased conversion rates
Better call outcomes
More customer trust
Enhanced competitive advantage
Improved customer experience (CX)
This solution is based on 30 years of experience in call identification and 1 billion calls analyzed per day. It’s the only branded communications solution currently on the market that covers not only Tier 1 but also Tier 2 and 3 carriers.
In addition to adding your company name and logo to outbound calls via enterprise branded calling, we can enhance your reputation and improve outcomes with the following branded communications offerings:
Spoof call protection (analyzing your phone numbers and alerting you to spoofing)
Reputation monitoring (tracking your phone numbers’ reputation scores and alerting you to drops)
Enterprise authentication (verifying all calls with call event API)
If you’re worried about spoofing, let us know, and we can arrange for an analysis of your company’s phone numbers. Don’t let scammers ruin your reputation!
Our trusted technology advisors are here to help if you want to explore branded communications solutions. We have connections with leading suppliers and can rapidly identify the best option based on your unique needs and goals. Additionally, if you already have a branded communications solution and aren’t happy with the level of service, we can help you switch to a superior contract.
Start now by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
