In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
A large packaged foods manufacturer was having serious issues with their communication and networking solutions, including downtime caused by insufficient bandwidth, a lack of redundancy, and high costs. However, one of our partners – one of the most prominent telecom service providers in the U.S. – was able to solve their problems with MPLS networking and a Mitel Unified Communications as a Service (UCaaS) platform. Now the manufacturer has more bandwidth and the redundancy they need, all while spending less.
That’s just one example of how our partner can revamp business communications while keeping costs low. Our team of trusted technology advisors recently met with representatives of that supplier to learn about their latest offerings. If you’re searching for a high-quality UCaaS solution supported, you might want to consider the following information about this provider and their products.
Provider Overview
Founded in 2006, this Arkansas-based supplier has extensive experience with unified communications and has been on the cutting edge of UCaaS design and deployment since the technology first emerged. With upward of 550,000 UCaaS seats, 40,000 SD-WAN locations, and approximately 170,000 fiber route miles, the supplier strives to transform their customers’ communications with award-winning telecom and networking solutions. They serve organizations of all sizes, from small businesses to large enterprises.
Featured Offerings
This supplier has a portfolio of fully managed UCaaS solutions that will enable your team to collaborate and communicate efficiently from anywhere. The following offerings drive productivity with multi-channel features such as voice, video conferencing, chat and more.
- UCaaS by Avaya: This platform is ideal for enterprises with 10,000 end users and up. It comes with the following features:
- Multi-channel communications, including chat, instant messaging, and audio, video, and web conferencing
- Mobility
- Multi-instance architecture
- Omni-channel contact center features
- CRM integrations
- UCaaS by Avaya: This platform is ideal for enterprises with 10,000 end users and up. It comes with the following features:
- UCaaS IP Office by Avaya: If you’re a small or midsize business with a legacy on-premises Avaya or Nortel system and 3,000 end users or fewer, this is the platform for you. Key features include the following:
- User-friendly web-based management
- Omni-channel contact center features
- Pay-as-you-go model
- CRM integrations
- Multi-channel communications
- Mobility
- UCaaS IP Office by Avaya: If you’re a small or midsize business with a legacy on-premises Avaya or Nortel system and 3,000 end users or fewer, this is the platform for you. Key features include the following:
- UCaaS by Mitel: This platform works best for mid-sized organizations with 250 to 5,000 end users. Notable features include the following:
- Pay-as-you-go model
- Multi-channel communications
- CRM integrations
- Multi-instance architecture
- Multi-channel and omni-channel contact center features
- UCaaS by Mitel: This platform works best for mid-sized organizations with 250 to 5,000 end users. Notable features include the following:
- Advanced cloud-based UCaaS: This is the supplier’s in-house UCaaS platform and is ideal for businesses with up to 20,000 end users. Standout features include the following:
- Multi-channel communications
- CRM integrations
- Streamlined and centralized online admin management
- Self-service feature management for employees
- Pay-as-you-go model
- Voice-only contact center app
- Advanced cloud-based UCaaS: This is the supplier’s in-house UCaaS platform and is ideal for businesses with up to 20,000 end users. Standout features include the following:
The provider also offers SD-WAN and other networking solutions to support their UCaaS platforms and help their clients maintain optimal performance. Additionally, all of their UCaaS solutions rely on highly secure data centers and have SLAs providing 99.99 percent application layer uptime.
If you’d like to learn more about cloud communication solutions from this supplier and others in the UCaaS space, our trusted advisors would be happy to assist you. We can quickly produce comparison matrices showing how all of your options stack up against each other and leverage our IT expertise to help you identify the product that makes the most sense for your business. On top of that, working with us won’t cost you any more than going directly to the supplier because of our price parity guarantee.
To connect with our advisors, give us a call at 877-599-3999 or email sales@stratospherenetworks.com.
