Tech Talks: Deliver an Unforgettable CX With Intelligent Cloud Contact Center Software

A woman in a black suit jacket and white shirt underneath holds a smartphone against a backdrop of blue sky and clouds to symbolize cloud contact center capabilities.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

The experiences people have when engaging with your company matter just as much as the quality of your products or services in determining overall success. Most people in the U.S. (59 percent) will abandon a company they love if they have several bad experiences, and 17 percent will take their business elsewhere after just one negative interaction, according to PwC. For companies that want to deliver the best possible customer experience (CX), it makes sense to focus on the contact center, which is instrumental in building and maintaining strong relationships with clients.

One of our trusted partners helps businesses drive better experiences with flexible and intelligent cloud contact center software that leverages the power of artificial intelligence (AI) to solve customers’ issues efficiently and effectively. If you’re looking to streamline your contact center operations and enhance CX while empowering your agents to work from anywhere, you might want to consider working with this supplier. Here’s a brief overview of everything you should know about them and their platform’s features and benefits.

Provider Overview

Since their founding in 2001, this California-based supplier has risen to prominence as a leader in the cloud contact center solution space, serving more than 2,000 clients globally and handling over 5 billion customer interactions each year. Known for their reliability, security, compliance and flexibility, this Contact Center as a Service (CCaaS) platform provider serves companies across a wide range of industries – including education, healthcare, retail and financial services. Their software has earned recognition from analysts at Forrester, Gartner, Aragon Research, and Frost & Sullivan.

Featured Offering: Intelligent Cloud Contact Center Platform

This supplier’s CCaaS offering combines several cloud computing solutions to deliver cutting-edge contact center capabilities and drive productivity, efficiency and great experiences. The elements of the product’s architecture include the following:

  • Contact center software with comprehensive communication capabilities
    • Ominchannel communications
    • Scalability from five to more than 3,000 agents
    • CRM integrations
    • Advanced analytics
    • Unified communication solution integration (including Microsoft Teams integration)
    • And more
  • Intelligent virtual assistant that relies on AI to efficiently resolve issues
  • Workflow automation platform that connects your contact center solution to other business applications, automates cross-platform processes and gathers information to drive the best possible CX.

If you’d like to learn more about CCaaS from this supplier or any others in the cloud contact center solution space, our trusted technology advisors are available to assist you. We have plenty of experience helping clients identify cloud contact center software that meets all of their requirements and can quickly produce objective comparison matrices showing how your options stack up against each other. On top of that, our price parity guarantee means that working with us won’t cost you any more than going straight to the supplier.

Connect with our advisors and take the first step toward a better CX today by emailing or calling 877-599-3999.

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