Tech Talks: Deliver Better Customer Experiences With This Cloud Contact Center Platform

A grey cloud icon with line segments connecting it to icons of a padlock, person, text message bubble, wrench and other aspects of cloud computing.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

In recent years, a growing number of businesses have sought to transition from on-premises phone systems to cloud-based communication solutions as part of digital transformation initiatives. Approximately two years ago, 89 percent of organizations had already adopted or planned to implement a digital-first strategy, according to the 2018 State of Digital Business Transformation report from IDG. Now, as many companies have transitioned their employees to working from home to slow the spread of COVID-19, having collaboration and communication tools in place that end users can easily access from anywhere has become an absolute necessity.

If you’re a business leader searching for a reliable and secure cloud-based contact center platform that allows your agents to deliver great customer experiences from any location or device, our trusted technology advisors recently met with representatives from a supplier that can meet your Contact Center as a Service (CCaaS) needs. As a recognized leader in the contact center software space, this provider can give your company all the capabilities needed to meet modern consumers’ expectations.

Provider Overview

Since 2015, this supplier has empowered contact center agents with cutting-edge customer support software. The company is focused on driving innovation and digital transformation with leading cloud software. Their contact center platform has helped numerous organizations of all sizes, including Instacart, MoneyLion and iZettle, among others.

This supplier has also earned various awards for their work in the contact center space, including the following:

  • Bronze Stevie Award for Sales & Customer Service
  • Gartner Cool Vendor Award
  • G2 High Performer (Mid-Market)
  • G2 High Performer (Enterprise)
  • And more

Featured Offering: Intuitive CCaaS

This supplier’s platform includes all the features necessary for the modern contact center. Here are just some of the essential capabilities and tools this software leverages to ensure an outstanding experience for end users and customers:

  • Multi-channel communications (integrated voice and messaging)
  • Support for multiple languages
  • Smart message routing
  • IVR
  • AI-backed virtual agent
  • Real-time reporting
  • Historical analytics
  • Compliance with HIPAA, PCI DSS and other regulations
  • User authentication methods on mobile devices to protect customers’ data and personal info

The easy-to-use software also integrates with commonly used CRM platforms like Microsoft Dynamics, Kustomer, Salesforce and Zendesk, so agents can access key customer details without switching to another app.

If you’d like to learn more about contact center software from this supplier, our trusted advisors would be happy to assist you. They have experience working with CCaaS solutions from a wide range of providers in our extensive partner network and can help you identify which platform makes the most sense for your business based on your needs and goals. We can produce an objective comparison matrix showing you how all your options stack up against each other. On top of that, our price parity guarantee means working with us isn’t any more expensive than going directly to the supplier.

Take the first step toward delivering unforgettable customer experiences today by emailing sales@stratospherenetworks.com or calling 877-599-3999.

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