Tech Talks: Deliver Personalized Customer Experiences With the Avaya OneCloud Portfolio

Avaya unified communications logoIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

Succeeding in today’s increasingly mobile and high-tech world requires not only transforming business processes with tools like the cloud but also crafting a personalized and memorable customer experience (CX). The Avaya OneCloud portfolio of innovative communication solutions provides all the features and capabilities you need to deliver an exceptional CX from anywhere while also meeting modern consumers’ expectations for flexible multichannel customer service.

Our trusted technology advisors recently attended a virtual meeting with representatives from Avaya to discuss the OneCloud portfolio, which allows for public, private and hybrid cloud deployments depending on your company’s specific needs and goals. If you’re searching for cutting-edge cloud solutions to empower your team to forge strong connections with clients, here’s everything you should know about this supplier and what they have to offer.

Provider Overview

Founded in 2000 and based in Durham, North Carolina, Avaya is a leading global provider of reliable enterprise communication solutions. Companies of all sizes depend on Avaya solutions delivered via the supplier’s channel partners to drive productivity, efficiency and effective collaboration. As communication methods and technology have evolved, Avaya has developed their state-of-the-art OneCloud ecosystem to accommodate the needs of the modern workforce and adapt to changing consumer expectations in today’s digital age.

These key statistics illustrate Avaya’s prominence in the business communications space:

  • They’re recognized as the No. 1 supplier of small to midsize business phone systems worldwide.
  • There are 4,100 Avaya channel partners around the world.
  • Over 90 percent of U.S.-based Fortune 100 companies utilize Avaya products and services.
  • More than 100,000 total customers around the world rely on Avaya for reliable business communications.

Featured Offerings: Avaya OneCloud UCaaS, CCaaS and CPaaS

With Avaya OneCloud, the supplier aims to drive digital transformation and not only satisfy your current business requirements but also anticipate your future needs. Give your team access to innovative communications software that empowers them to deliver great service and form meaningful relationships with your clients with these flexible and forward-thinking platforms.

    • Avaya OneCloud Unified Communications as a Service (UCaaS): Easily accommodate remote workers and promote productivity from anywhere with highly reliable UCaaS solutions from Avaya. Products and features include the following:
      • Conferences and meetings
      • Calling and messaging
      • Avaya Cloud Office by RingCentral for next-gen VoIP capabilities
    • Avaya OneCloud Contact Center as a Service (CCaaS): Optimize your business processes and give your agents all the tools they need to quickly and efficiently address customers’ questions and issues with cutting-edge cloud-delivered contact center software. Some key features include the following:
      • Comprehensive omnichannel communications
      • In-depth performance insights powered by intelligent tech
      • AI-assisted interactions
      • Automation
    • Avaya OneCloud Communications Platform as a Service (CPaaS): This intuitive platform delivers all the tools developers need to create SMS- and voice-enabled apps customized for your organization’s specific requirements and objectives. Open APIs allow you to enhance applications with these functions:
      • Voice
      • Call recording and transcription
      • Automated speech recognition
      • SIP integration
      • Messaging
      • One-click Google Contact Center AI integration
      • And more

If you’d like to learn more about the OneCloud portfolio or any other Avaya products, don’t hesitate to reach out to our trusted advisors. As a HIPAA-compliant Avaya partner, we can assist you in determining which solutions make the most sense for your business. Leveraging nearly 20 years of experience working with this supplier, our team can also help you maximize your ROI with comprehensive Avaya services, such as installation, programming, training, upgrades, ongoing maintenance, and professional services.

For details, please give us a call at 877-599-3999 or email

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