In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
Delivering excellent customer service has become a significant challenge for many businesses in the wake of COVID-19, since many must handle a higher than normal level of client queries with a reduced and/or remote staff. Cloud communication solutions have experienced a surge in popularity as an efficient and cost-effective way to give people working from home the tools they need to fulfill customers’ needs from anywhere.
Our team of trusted advisors recently had a virtual meeting with representatives of a supplier in the cloud communication solution space to review their offerings and discuss how they can help businesses across various industries provide the best possible customer experience (CX). If you’re looking for business communications software that will empower your employees and clients alike during the current crisis and beyond, here’s everything you should know about this provider and their products.
Based in New Jersey with additional locations throughout the U.S., Europe, Asia and Israel, this supplier has helped businesses around the world maintain a competitive edge with advanced communication solutions for nearly 20 years. In addition to flexible and intelligent cloud platforms, they maintain a substantial portfolio of APIs for clients looking to establish their own integrations.
This provider has earned recognition as a leader in the cloud communication solution space from prominent organizations such as Gartner, Frost & Sullivan, and Aragon Research, among others. They serve more than 100,000 businesses globally with upward of 2,000 employees in more than 20 offices internationally.
Featured Offerings: UCaaS and CCaaS for Modern Businesses
This supplier has a portfolio of robust cloud-based solutions to meet all modern business communication needs. Here are a couple of their most notable offerings:
- Unified Communications as a Service (UCaaS): This advanced cloud-based platform combines SMS, voice, team messaging, meetings, fax and more to help your team provide high-quality service. Key features include the following:
- 99.999 percent uptime
- More than 50 business phone system features (e.g., call monitoring, click-to-dial, virtual receptionist and more)
- Contact Center as a Service (CCaaS): Streamline the workday for your agents and deliver a great CX with this cloud phone system. Standout features include the following:
- CTI routing
- Easy-to-use, agent-focused interface
- Integration with Salesforce
- Integration with ServiceNow
If you’d like to learn more about cloud-based communication offerings from this supplier and others in the marketplace, don’t hesitate to reach out to our team of trusted technology advisors. We have extensive experience working with providers of UCaaS and CCaaS platforms (as well as other types of cloud products) in our partner network and can offer you a side-by-side objective comparison of all your options. Additionally, because of our price parity guarantee, working with us doesn’t cost any more than going directly to the supplier.
For more information, give us a call at 877-599-3999 or email firstname.lastname@example.org.