In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
Would you be interested in getting full Unified Communications (UC) and contact center capabilities for not much more than you’d pay for a cup of coffee? Our trusted advisors recently attended a lunch and learn hosted by a supplier that offers exactly that, delivering all the features contact center agents need to provide exceptional customer experiences via a low-cost cloud-based platform.
If you’re searching for a product that accommodates remote contact center agents while leveraging advanced features to improve customer service, you might want to consider the following info on this supplier and their business communication offerings.
Based in California and founded in 2018, this Business Communications as a Service (BCaaS) provider focuses on empowering companies to deliver great customer service with cloud-native UC features and contact center functionality. This supplier understands that customer experience (CX) is the key to long-term success for businesses across all industries: They want to help your organization stand out from the crowd and deliver the best possible CX with cloud-based software that’s intuitive, reliable and affordable.
This supplier can give you all the business communication functionalities you need to keep both your employees and your team members happy. Their software leverages natural language processing and machine learning to drive optimal performance. Additionally, their platform integrates with Salesforce and Zendesk to support better customer service.
Based on your end users’ needs, you can choose between the following options:
UC and contact center: This solution combines UC, contact center software and machine learning to ensure your agents have all the tools and insights needed to create unforgettable customer experiences. Key features include the following:
- Omnichannel communication capabilities
- Priced at just $7 per user per day (billed on an annual basis)
- HIPAA, PCI, SOC2 and ISO 27001 certified
- 100 percent SLA with 10x financial backing (i.e., if you experience downtime, the supplier pays you back 10 times what cloud providers paid them during the outage)
- Delivered via Google Cloud and AWS, with the option to rely on just one or the other, if you prefer
- And more
UC only: For businesses looking for UC capabilities without contact center functionality, this offering supports robust company-wide communication and collaboration. Notable features include the following:
- Video chat
- Extension dialing
- Mobile version of app available
- 100 percent SLA
- Priced at $10 per user per month (billed on an annual basis)
If you’d like to learn more about cloud-based business communications solutions from this supplier, our team of trusted technology advisors can answer any questions you have and help you determine whether these offerings line up with your organization’s needs and goals. We can also show you how this provider’s products stack up against others in the UCaaS and CCaaS space. On top of that, due to our price parity guarantee, working with us won’t cost you any more than going directly to the supplier.
For more information, get in touch with us today by calling 877-599-3999 or emailing firstname.lastname@example.org.