Navigating the world of information technology is a full-time job these days. Assessing and adopting new and emerging technologies like Unified Communications as a Service (UCaaS) and cloud contact center software is essential for business leaders who want to maintain a competitive edge in today’s increasingly digital world. However, it can be hard to find the time to do the necessary research.
For instance, if you wanted to shop around for a UCaaS platform for your business, you have dozens of options to evaluate. Gartner lists 66 products on its page for worldwide reviews and ratings of UCaaS offerings. Investigating each one and identifying the best fit for your business could dominate your working hours for a while, especially if you aren’t well-versed in the ins and outs of cloud phone systems.
That’s where IT consultants come in. By leveraging their in-depth knowledge of IT solutions and experience working with various suppliers, they can create a comprehensive technology road map for your organization and efficiently identify solutions that align with your goals, business requirements and pain points.
What Does an IT Consultant Do?
IT consulting services can cover a wide range of offerings, from general business guidance to advisory services focused on technology, according to the CompTIA IT Industry Outlook 2022. As information technology has become more complex with numerous options on the market, a growing number of companies are turning to IT consulting services.
“Consultants play the role of expert, helping guide customers through the things they do not know and have not considered, such as choosing the right fit for their business needs, understanding how to integrate that in with their current environment or how to secure it and ensure compliance,” CompTIA states. “A business and/or technology consultant can be a vital lifeline in all these areas.”
Why IT Consulting?
In addition to providing expert guidance, IT consulting services can benefit your organization in various ways. Here are just a few of the main reasons why you might want to partner with an information technology consulting firm.
1. They can save you time.
Instead of investing hours assessing dozens of UCaaS platforms, you can let the experts pinpoint options that support your business objectives while you focus on other aspects of running your organization.
2. IT consultants can help you achieve cost savings.
Strategic IT consulting services can save you money by increasing efficiency and promoting productivity with solutions like UCaaS and Contact Center as a Service (CCaaS).
3. IT consulting services can improve customer experience (CX).
CX has become a top priority for organizations across all industries, and you can’t deliver exceptional experiences without technology in today’s digital era. The vast majority (89 percent) of brands prioritized customer-facing digital experiences in 2021, according to Gartner. IT consultants can assist with digital transformation initiatives and identify CX-enhancing solutions that meet your needs.
4. Technology consultants can help you see the big picture and create a road map for lasting success.
Technology road mapping is imperative for any organization that wants to stay relevant and competitive long-term. IT consultants can craft a strategic map for your company that considers your goals, pain points, and cybersecurity and compliance needs, among other factors.
If you think your business could benefit from expert guidance, Stratosphere offers IT consulting services, including business strategy and road mapping, digital transformation advisory services, and cloud consulting. Our team can assess your current situation and efficiently identify solutions and strategies that make sense for your organization. For details, give us a call at 877-599-3999 or email sales@stratospherenetworks.com.
