The idiom “two heads are better than one” reminds us that teaming up typically facilitates faster and more effective problem-solving. Similarly, if you want to achieve the best business outcomes, you can benefit from combining two types of technology: generative artificial intelligence, or genAI, and cloud computing.
GenAI is completely transforming cloud computing, according to an ebook from the International Data Corporation (IDC) titled “The GenAI Cloud Advantage: A Guide to Next-Gen Infrastructure.” Supplementing the cloud’s scalability and on-demand resources with machine learning and automation can enable businesses to reach new levels of innovation.
“The intersection of these technologies is not just a technological evolution but a paradigm shift that promises to redefine industries and accelerate digital transformation,” the introduction of the eBook states.
If you’re a business or IT leader contemplating your future cloud strategy, here are a few key ways you should consider incorporating generative AI to enhance performance.
Generative AI and cloud security
GenAI can make a significant difference for cybersecurity professionals by automating repetitive tasks and aggregating and enriching data to construct a more comprehensive view of the risk landscape, Google Cloud Security VP/GM Sunil Potti wrote in a June 2023 blog post. Companies can leverage those capabilities in cloud environments to minimize risk.
Here’s what cloud security powered by generative AI can look like, according to the IDC:
- Real-time threat detection, pattern identification and behavioral analytics to raise the alarm about anomalies in the cloud.
- Automatic threat response, including incident triage, containment and remediation.
- Prediction of future threats and incidents based on analysis of current trends and data.
- Adaptive access control and security policies based on end user activity.
Generative AI and cloud infrastructure
In addition to enhancing cloud application security, you can leverage generative AI to improve cloud infrastructure performance. The IDC ebook notes that genAI can assist with the following:
- Adaptive app performance management via real-time analysis and adjustments.
- Content Delivery Network (CDN) performance improvement via traffic flow prediction and content distribution strategy revisions.
- Traffic prediction via analysis of historical data and smart routing to prevent bottlenecks.
Generative AI and cloud contact center solutions
Combining generative AI with your Contact Center as a Service (CCaaS) platform can significantly improve both customer and employee experiences (CX and EX). A survey of 1,000 contact center agents in the U.S. found that 65 percent want real-time assistance from AI solutions, and 95 percent of the agents with AI already at their disposal during customer interactions can resolve issues rapidly, according to Cresta’s State of the Agent Report 2024: GenAI’s Rise in the Contact Center.
Adding AI capabilities to your call center can also help you achieve the following:
- Higher productivity
- Lower turnover
- Expanded self-service options
- Improved operational efficiency
- Lower labor costs
If you want to explore cloud, contact center and AI solutions, our trusted technology advisors are here to help. With over 20 years of IT experience and an extensive partner network of leading suppliers, we can efficiently identify offerings that align with your pain points, requirements, and objectives. Additionally, we have access to an advanced tool that instantly generates detailed comparison matrices, streamlining the decision-making process. Don’t waste dozens of hours navigating complex marketplaces on your own when we can do the homework for you.
Start now by calling 877-599-3999 or emailing sales@stratospherenetworks.com.