Author Archives: dsparks

Tech Talks: Genesys is enhancing customer experience with call center technology

In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various … Read more >

How Unified Communications as a Service (UCaaS) Can Benefit Your Business

In recent years, cloud-based services and solutions have become increasingly popular in the business world. One type of cloud solution in particular that has attracted the attention of organizations looking to operate more efficiently and get a leg up on … Read more >

What to Do After a Data Breach

If you haven’t already experienced a data breach, odds are good that you will soon. In the fiscal year 2018, more than half (58 percent) of small and medium-sized businesses experienced a data breach, according to a report from the … Read more >

Why Small and Midsize Businesses Should Outsource Cybersecurity

Cybercrime has skyrocketed during the past few years. Each day, the AV-TEST Institute – an independent research institute focused on IT security – registers more than 350,000 new potentially unwanted applications and malicious programs. Hackers constantly develop new tactics and … Read more >

Here’s What Wi-Fi 6 Can Do for Your Business

Maintaining reliable and secure Wi-Fi networks has become increasingly important for businesses, as mobile devices and the Internet of Things (IoT) have transformed workplace environments. As the demand for connectivity has grown, Wi-Fi has also evolved: In October 2018, the … Read more >

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